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2010 | nr 814 | 111--127
Tytuł artykułu

Pojęcie sukcesu we wdrożeniu systemu klasy ERP

Autorzy
Treść / Zawartość
Warianty tytułu
Success Definition in ERP Systems Implementation
Języki publikacji
PL
Abstrakty
Głównym celem niniejszego opracowania jest dogłębne zrozumienie zagadnienia sukcesu wdrożeń zintegrowanych systemów klasy ERP (enterprise resource planning). Artykuł rozpoczyna omówienie pojęcia sukcesu w dziedzinie systemów informacyjnych skupiających się przede wszystkim na modelu DeLone'a i McLeana. W dalszej części opracowania skoncentrowano się na problematyce związanej z sukcesem z uwzględnieniem specyfiki systemów ERP. Do omówionych zagadnień należą: model DeLonea'a i McLeana dla systemów ERP, zadowolenie użytkowników jako miara sukcesu oraz uwzględnienie fazy przedsięwzięcia i punktu widzenia uczestników w ocenie sukcesu. W końcowej części artykułu zostały przedstawione przykłady praktycznych podejść do definicji sukcesu oraz sformułowane wnioski. (abstrakt oryginalny)
EN
The main goal of the study is the thorough interpretation of the success issues in the area of integrated ERP (Enterprise Resource Planning) systems implementation. At the beginning, the term of success concerning information systems field has been discussed with particular consideration of DeLone and McLean model. Next, the paper concentrates on topics connected with success related to ERP systems character. The deliberated issues cover: the DeLone and McLean model for ERP systems, users satisfaction as a success measure and consideration of undertaking phase together with participants point of view in success evaluation. The last part of the article submits examples of practical approaches to success definition and final conclusions. (original abstract)
Rocznik
Numer
Strony
111--127
Opis fizyczny
Twórcy
autor
  • Uniwersytet Ekonomiczny w Krakowie
Bibliografia
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  • Davis F.D. [1989], Perceived Usefulness, Perceived Ease of Use, and User Acceptance of Information Technology, "MIS Quarterly", nr 13(3).
  • DeLone W.H., McLean E.R. [1992], Information Systems Success: The Quest for the Dependent Variable, "Information Systems Research", nr 3(1).
  • DeLone W.H., McLean E.R. [2002], Information Systems Success Revisited, Proceedings of the 35th Hawaii International Conference on System Sciences, Big Island, USA.
  • Doll W.J., Torkzadeh G. [1988], The Measurement of End-user Computing Satisfaction, "MIS Quarterly", nr 12(2).
  • Doll W. J., Torkzadeh G. [1991], The Measurement of End-user Computing Satisfaction: Theoretical and Methodological Issues, "MIS Quarterly", nr 15(1).
  • Doll W.J., Xia W., Torkzadeh G. [1994], A Confirmatory Factor Analysis of the End-user Computing Satisfaction Instrument, "MIS Quarterly", nr 18(4).
  • ERP's Second Wave: Maximizing the Value of ERP-enabled Processes [1998], Deloitte Consulting, New York.
  • Etezadi-Amoll J., Farhoomand A.F. [1991], On End-user Computing Satisfaction, "MIS Quarterly", nr 15(1).
  • Gable G., Sedera D., Chan T. [2003], Enterprise Systems Success: A Measurement Model, International Conference on Information Systems, Seattle, USA.
  • Goodhue D.L. [1995], Understanding User Evaluations of Information Systems, "Management Science", nr 41(12).
  • Goodhue D.L., Thompson R.L. [1995], Task-technology Fit and Individual Performance, "MIS Quarterly", nr 19(2).
  • Harris R.W. [2000], Schools of Thought in Research into End-user Computing Success, "Journal of End User Computing", nr 12(1).
  • Holland C., Light B., Gibson N. [1999], A Critical Success Factors Model for Enterprise Resource Planning Implementation, 7th European Conference on Information Systems ECIS, Copenhagen.
  • Hunton J.E., Beeler J.D. [1997], Effects of User Participation in Systems Development: A Longitudinal Experiment, "MIS Quarterly", nr 21(4).
  • Kale V. [2001], SAP R/3. Przewodnik dla menedżerów, Helion, Gliwice.
  • Kim Y., Lee Z., Gosain S. [2005], Impediments to Successful ERP Implementation Process, "Business Process Management Journal", nr 11(2).
  • Kremers M., van Dissel H. [2000], ERP System Migrations, Communications of the ACM, nr 43(4).
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  • Kuraś M., Zając A. [1999], Czynniki powodzenia i ryzyka projektów informatycznych, Zeszyty Naukowe Akademii Ekonomicznej w Krakowie, Kraków, nr 522.
  • Lyytinen K. [1988], Expectation Failure Concept and Systems Analysts' View of Information Systems Failures: Result of an Exploratory Study, Information Management, nr 14.
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  • Markus M.L.,Tanis C. [2000], The Enterprise System Experience - from Adoption to Success [w:] Framing the Domains of IT Management: Projecting the Future through the Past, ed. R.W. Zmud, Pinnaflex Educational Resources, Cincinnatti.
  • McNurlin B.C., Sprague R.H. Jr [2002], Information Systems Management in Practice, Prentice Hall, Upper Saddle River.
  • Parr A., Shanks G. [2000], A Taxonomy of ERP Implementation Approaches, Proceedings of the 33rd Hawaii International Conference on System Sciences HICSS, Maui, Hawaii.
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  • Seddon PB., Kiew M.Y. [1994], A Partial Test and Development of the DeLone and McLean Model of IS Success, Proceedings of the International Conference on Information Systems, Vancouver, Canada.
  • Sedera D., Gable G., Chan T. [2004], A Factor and Structural Equation Analysis of the Enterprise Systems Success Measurement Model, Proceedings of 10th Americas Conference on Information Systems, New York.
  • Soja P. [2006], Success Factors in ERP Systems Implementations: Lessons from Practice, "Journal of Enterprise Information Management", nr 19(4).
  • Somers T.M., Nelson K., Karimi J. [2003], Confirmatory Factor Analysis of the End-user Computing Satisfaction Instrument: Replication within an ERP Domain, "Decision Sciences", nr 34(3).
  • Turban E., McLean E., Wetherbe J. [2004], Information Technology for Management: Transforming Business in the Digital Economy, 4th ed., Wiley, Hoboken.
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Typ dokumentu
Bibliografia
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