Rozwój kompetencji pracowników w firmach offshoringowych

• Autorzy: Krzysztof Klincewicz

Warianty tytułu

Development of employee competencies in offshore services companies

• Języki publikacji: PL

Abstrakty

Artykuł opisuje procesy budowy kompetencji w miŠdzynarodowych centrach usług na przykładzie indyjskich firm offshoringowych. Analiza obejmuje specyfikŠ kompetencji pracowniczych w róžnego rodzaju organizacjach usługowych, zjawisko rotacji jako podstawowe zagroženie w obszarze zarządzania zasobami ludzkimi i systemowe metody zapobiegania rotacji: formalizacjŠ i doskonalenie organizacyjne. Przypadek branžy informatycznej w Indiach ilustruje dodatkowo model zarządzania projektem offshoringowym i rolŠ otoczenia firmy, w tym administracji publicznej, instytucji edukacyjnych i stowarzyszeä branžowych, w budowie kompetencji pracowniczych.

EN

The article describes the competency building processes in international service centers based on the example of Indian offshoring companies. The analysis encompasses the specificity of employee competencies in various types of service organizations, the phenomenon of staff attrition, and systemic measures adopted to increase retention: formalization and organizational improvement. The case of the Indian IT industry additionally demonstrates the offshore project management model and the role of a firm's environment, including public administration, educational institutions, and industry associations, in building employee competencies.(original abstract)

Słowa kluczowe

PL

Praca; Offshoring; Zarządzanie zasobami ludzkimi; Zarządzanie wiedzą; Zarządzanie kompetencjami

EN

Labour; Offshoring; Human Resources Management (HRM); Knowledge management; Competence management

• Czasopismo: Zarządzanie Zasobami Ludzkimi
• Rocznik: 2005
• Numer: nr 5
• Strony: 33--50

Twórcy

autor

Krzysztof Klincewicz

Bibliografia

• Bassellier G., Benbasat L (2004), Business Competence of Information Technology Professionals: Conceptual Development and Influence on IT-Business Partnerships, "MIS Quarterly", No. 28, 4, s. 673-694.
• Business Standard (2005), Outsourcing staff attrition, "Business Standard", 17 marca 2005, http://www.rediff.com/money/2005/mar/17bpol.htm2
• Chakravorty B. (2005), Dreams Rebooted, "Dataquest India", 10 marca 2005, http://www.dqindia.com/content/strategy/hrd/2005/105031001 .asp
• Choudhury V., Sabherwal R. (2003), Portfolios of Control in Outsourced Software Development Projects, "Information Systems Research", No. 14, 3, s. 291-314.
• Conner K. R., Prahalad C. K. (1996), A Resource-based Theory of the Firm: Knowledge Versus Opportunism, "Organization Science", No. 7, 5, s. 477-501.
• Curtis B., Hefley W.E, Miller S. A. (2001), People Capability Maturity Model. Carnegie Mellon University, Software Engineering Institute, Pittsburgh, http ://www. sei. emu. edu/cmm-p/version2/
• Curtis B., Hefley W. E., Miller S. A. (2003), Experiences Applying the People Capability Maturity Model, "CrossTalk - The Journal of Defense Software Engineering", No. 4, s. 9-13. http://www.stsc.hill.af.mil/crosstalk/2003/04/curtis.pdf
• Economic Times (2004) BPOs to blacklist job hoppers, "Economic Times", 18 marca 2004,http://www.nasscom.org/artdisplay.asp?Art_id=2504
• Economic Times (2004b) India gives higher pay hike than China, "Economic Times", 8 listopada 2004,http ://economictimes. indiatimes.com/articleshow/msid-916317, curpg-1. cms
• Economic Times (2005) Docs hop on the KPO bandwagon, "Economic Times", l maja 2005,http://economictimes.indiatimes.com/articleshow/1094221.cms
• Engardio P., Puliyenthuruthel J., Kripalani M. (2004), Outsourcing: Fortress India?, "BusinessWeek", 16 sierpnia 2004,http ://www.businessweek.com/magazine/content/04_33/b3 896073.htm
• Financial Express (2005), Outsourcing firms battle to retain their employees, "Financial Express", 3 marca 2005,http://www.financialexpress.com/fe_full_story.php?content_id=84332
• Garud R., Kumaraswamy A. (2005), Vicious and Virtuous Circles in the Management of Knowledge: The Case of Infosys Technologies, "MIS Quarterly", No. 29, 1, s. 9-33.
• Gopal A., Mukhopadhyay T., Krishan M. S. (2002), The Role of Software Processes and Communication in Offshore Software Development, "Communications of the ACM", No. 45, 3,8.193-200.
• Gopalakrishnan S. (2004), Building scalability with differentiation. Wystąpienie na konferencji firmy Infosys dla analityków, Nowy Jork, http://www.infosys.com/investor/analystmeet2004/us/transcripts/KrisG.pdf
• Hindu Business Line (2004), Spectramind, peers in "no-hiring' pact, "Hindu Business Line", 16 kwietnia 2004, http://www.blonnet.com/2004/04/17/stories/2004041701750700.htm
• IANS (2004), BPOs pick up non-English accents, "Indo-Asian News Network", 22 maja 2004, http://www.nasscom.org/artdisplay.asp?Art_id=2680
• India Times (2005), Attrition hits Wipro Spectramind bad, "India Times", 24 stycznia 2005, http://infotech.indiatimes.com/articleshow/999453.cms
• Infosys (2005), Investor Presentation, Infosys Technologies Limited, marzec 2005,http://www.infosys.com/investor/pdfs/IR_Presentation.pdf
• Jayashankar M. (2004), Wipro. The Compeback, "Businessworld India", 9 lutego 2004, www.businessworldindia.com/feb0904/coverstory01.asp
• Kirsch L. J., Sambamurthy V., Ko D-G., Purvis R. L. (2002), Controlling Information Systems Development Projects: The View from the Client, "Management Science", No. 48, 4, s. 484-498.
• Klincewicz K. (2005) Offshoring. Przykłady branży informatycznej, "Zarządzanie Zasobami Ludzkimi", Nr 3-4/2005.
• KPMG, NASSCOM (2004), Strengthening the human resource foundation of the Indian IT enabled services / IT industry. Raport opracowany dla Ministerstwa Technologii Informatycznych i Komunikacji rządu Indii.
• Krishna S., Sahay S., Walsham G. (2004), Managing Cross-cultural Issues in Global Software Outsourcing, "Communications of the ACM", No. 47, 4, s. 62-66.
• Maister D. H. (1998), Balancing the Professional Service firm, [w:] Mintzberg H., Quinn J. B., Ghoshal S. (red.), The Strategy Process. Prentice Hall, London.
• Me Farlan F. W. (1981)s Portfolio approach to information systems, "Harvard Business Review", september-october 1981, s. 142-150.
• Narayanan R., Neethi S. (2005), Creating Human Resources for Information Technology - A Systemic Study. Raport Tata Consultancy Services dla NASSCOM IT Workforce Development Group.Narayanaswamy R., Henry R. M. (2005), Effects of Culture on Control Mechanisms in Offshore Outsourced IT Projects. Materiały z konferencji SIGMIS-CPR'05, 14-16 kwietnia 2005, Atlanta, s. 139-145.
• NASSCOM (2004), NASSCOM Certification Program for Middle Management for ITES-BPO. http://www.bpo.nasscom.org/ITES-BPOcertification/course.asp
• NASSCOM, Hewitt (2003) Highlights of the NASSCOM Hewitt Total Rewards Study.http://www.nasscom.org/articleprint.asp?art_id=3953
• Ouchi W. G. (1978), The Transmission of Control Through Organizational Hierarchy, "Academy of Management Journal", No. 21, 2, s. 173-192.
• Ouchi W. G. (1979), A Conceptual Framework for the Design of Organizational Control Mechanisms, "Management Science", No. 25, 9, s. 833-848.
• Pfeffer J. (2001), Fighting the War for Talent is Hazardous to Your Organization's Health, "Organizational Dynamics", No. 29, 4, s. 248-259.
• Rajkumar T. M., Mani R. V. S. (2001), Offshore Software Development. The View from Indian Suppliers, "Information Systems Management", No. 18, 2, s. 63-73.
• Ravichandar H. (2001), The Human Resource Challenge. Wystąpienie na konferencji firmy Infosys dla analityków, Nowy Jork, http://www.infosys.com/investor/transcript/thehumanresourcechallenge.pdf
• Ravichandar H. (2003), Architecting a high performance Infosys. Wystąpienie na konferencji firmy Infosys dla analityków, Nowy Jork, http://www.infosys.com/investor/analystmeet2003/transcript/Hema.pdf
• Ravichandar H. (2004), Winning the war for talent. Wystąpienie na konferencji firmy Infosys dla analityków, Nowy Jork http://www.infosys.com/investor/analystmeet2004/us/transcripts/HemaR.pdf
• Sawyer S. (2004), Software Development Teams, "Communications of the ACM", No. 47, 12, s. 95-99.
• Singh H. (2005), Want a 500% salary hike? Join a KPO, "Economic Times", 10 maja 2005, http://economictimes.indiatimes.com/articleshow/msid-1104066,curpg-l.cms
• Srikanth B. R. (2005), Pune fraud rings alert, not alarm bells, "Telegraph India", 20 kwietnia 2005,http://www.telegraphindia. com/105042l/asp/nation/story_4625997.asp
• Wallace L., Keil M., Rai A. (2004), How Software Project Risk Affects Project Performance: An Investigation of the Dimensions of Risk and an Exploratory Model, "Decision Sciences", No. 35, 2, s. 289-321.