Modyfikacja metody QFD do projektowania usług

• Autorzy: Hubert Obora

Warianty tytułu

Modification of the QFD Method for Service Design

• Języki publikacji: PL

Abstrakty

Głównym aspektem metody QFD jest skoncentrowanie się na wymaganiach klienta. W artykule omówiono dotychczasowe zastosowanie metody, oraz postępowanie badawcze w zmodyfikowanej metodzie QFD. W zakończeniu przedstawiono korzyści stosowania metody w jednostce służby zdrowia.

EN

This article presents a modified version of the QFD method for the analysis and design of services. The presentation of the application of the QFD method in the services sector begins with a review of its origin, essence and previous use around the world. The presentation of the modified QFD method includes both the course of action adjusted to the specifics of services and the changes in the HoQ (House of Quality) matrix itself. The final section includes an example of QFD application in this new area and describes research on the application of QFD in the design of new medical services at the Princeton Orthopaedic Clinic. (original abstract)

Słowa kluczowe

PL

Metoda QFD (Quality Function Deployment); Jakość wyrobów; Zarządzanie jakością; Metody organizatorskie

EN

Quality Function Deployment (QFD) method; Quality of product; Quality management; Organizational methods

• Czasopismo: Zeszyty Naukowe / Akademia Ekonomiczna w Krakowie
• Rocznik: 2005
• Numer: nr 670
• Strony: 47--61

Twórcy

autor

Hubert Obora

Bibliografia

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