Ocena metod pomiaru jakości usług

• Autorzy: Wiesław Urban
• Języki publikacji: PL

Abstrakty

Niniejszy artykuł ma na celu ocenę metod pomiaru jakości usług, z wykorzystaniem wyników własnych badań empirycznych co do stopnia ich znajomości oraz stosowania. Zaprezentowano takie metody jak: pomiar percepcji klientów, obserwacja, pomiar od wewnątrz organizacji, metoda badań empirycznych.

Słowa kluczowe

PL

Jakość usług; Kontrola jakości; Metody badania jakości

EN

Quality of services; Quality inspection; Quality testing methods

• Czasopismo: Problemy Jakości
• Rocznik: 2008
• Numer: nr 4
• Strony: 23--27

Twórcy

autor

Wiesław Urban

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