Jakość użytkowa w procesie wytwarzania oprogramowania

• Autorzy: Rafał Michalski

Warianty tytułu

Usability in software manufacturing process

• Języki publikacji: PL

Abstrakty

W pracy przedstawiono przegląd podejść do zapewniania jakości użytkowej systemów informatycznych. Zaprezentowano historyczny rozwój modeli wytwarzania oprogramowania. Wyróżniono dwie grupy: klasyczną, wywodzącą się z inżynierii oprogramowania oraz zorientowaną na końcowego użytkownika. Przedstawiono różne typologie metod oceny oprogramowania oraz nakreślono aktualne problemy i potencjalne kierunki badań dotyczących przyjaznych systemów informatycznych. (abstrakt oryginalny)

EN

The paper present a review of Information system usability assurance approaches. The author de-scribes a historical development of software production models and divides them into two main groups. The first one, named classical, included fundamental computer program life cycles derived from software engineering. Waterfall, spiral and rapid application development (RAD) models were among approaches presented here. The second group comprised software manufacturing models oriented towards end users, in which particular emphasis is placed on usability. Within the confines of this group, the user-centered software design approach, recommended by the ISO/DIS 13407, was described first. Next, the author characterises star, Collins, simplified interaction design model proposed by Preece, Rogers and Sharp as well as comprehensive approach prepared by Mayhev. For the sake of big evaluation significance in individual life cycle stages, the paper contains various classifications and typologies of software assessment methods. Additionally, the author describes current research trends aimed at developing user-friendly computer programs and he identifies existing and possible problems in this area. (original abstract)

Słowa kluczowe

PL

Systemy informatyczne; Jakość oprogramowania; Ergonomia oprogramowania; Oprogramowanie

EN

Computer system; Software quality; Software ergonomics; Software

• Czasopismo: Badania Operacyjne i Decyzje
• Rocznik: 2008
• Numer: nr 4
• Strony: 71--88

Twórcy

autor

Rafał Michalski

Bibliografia

• [1] BEVAN N., Quality in use: Meeting user needs for quality, The Journal of Systems and Software, 1999, 49, s. 89-96.
• [2] BEVAN N., International standards for HCI and usability, International Journal of Human-Computer Studies, 2001, 55, s. 533-552.
• [3] BOEHM B., A spiral model for software development enhancement, Computer, 1988, 20(5), s. 61-72.
• [4] BURNS J.T., Współdziałanie człowieka z komputerem [w:] J. Górski, Inżynieria oprogramowania w projekcie informatycznym, MIKOM, Warszawa 2000, s. 155-184.
• [5] CHRISTOU G., JACOB R.J.K., Evaluating and comparing interaction styles [w:] J.A. Jorge, N.J. Nunes, J.F. Cunha (eds.), DSY-IS, LNCS, Berlin-Heidelberg, Springer-Verlag, 2003, s. 406-409.
• [6] COLLINS D., Designing object-oriented user interfaces, Redwood: Beniamin Cummings, 1994.
• [7] Computerworld, Power Mac 601 - szansa Apple'a, Computerworld, 02/1995.
• [8] Dix A., FINLAY J., ABOWD G.D., BEALE R., Human-Computer Interaction, 3rd edition, Harlow. Pearson Education, 2004.
• [9] EASON K.D., Ergonomic perspectives on advances in human-computer interaction, Ergonomics, 1991,34(6), s. 721-741.
• [10] FLOWERS J., Usability, http://www.bsu.edu/web/jcflowersl/rlo/usability.htm, 2004-11-17.
• [11]FOLMER E., BOSCH J., Architecting for usability: a survey, The Journal of Systems and Software, 2004, 70, s. 61-78.
• [12] Fu L., SCHMlDT K., Usability Evaluation [w:] W. Karwowski (red.), International Encyclopedia of Ergonomics and Human Factors, Taylor & Francis, London 2001, s. 1187-1190.
• [13] GASIK S., Jakość w projektach informatycznych, http://sgasik.webpark.pl /jakosc.htm, 2004-11-17.
• [14] GORANSSON B., LIF M., GULLIKSEN J., Usability design - extending rational unified process with a new discipline [w:] J.A. Jorge, N.J. Nunes, J.F. Cunha (eds.), DSV-IS, LNCS, Springer-Verlag, Berlin-Heidelberg 2003, s. 316-330.
• [15]GORNER C., VOSSEN P., ZiEGLER J., Direct manipulation user interface [w:] M. Galer, S. Harker, J. Ziegler (red.), Methods and tools in user-centred design for Information technology, North--Holland, Elsevier Science Publishers B.Y., 1992.
• [16]GouLD J.D., BOIES S.J., LEWIS C.H., Designing for usability - key principles and what designers think, Communications of the Association for Computing Machinery, 1985, 28(3), s. 300-311.
• [17]HARTSON H.R., Human-computer interaction: interdisciplinary roots and trends, The Journal of Systems and Software, 1998, 43, s. 103-118.
• [18]HARTSON H.R., Hix D., Human-computer interface development: concepts and systems for its management, ACM Computing Surveys (CSUR), 1989, 21(1), s. 5-92.
• [19] HOM J., 1998, The usability methods toolbox, http://jthom .best .vwh .net /usability, 2004-11-19.
• [20] HORNBAEK K., Current practice in measuring usability: Challenges to usability studies and research, International Journal of Human - Computer Studies, 2006, 64(2), s. 79-102.
• [21] HORNBAEK K., STAGE J., The interplay between usability evaluation and user interaction design, International Journal of Human - Computer Interaction, 2006, 21(2), 117-123.
• [22] International standards for HCI and usability (2003), http://www.usabilitynet.org/tools/r_international.htm, 2004-11-17.
• [23] ISO 9241, 1998, Ergonomic requirements for office work with visual display terminals (VDTs), Part 11. Guidance on usability, International Standard.
• [24] ISO/DIS 13407, 1996, Human-Centred Design Processes for Interactive Systems, Draft International Standard.
• [25] LEWis C., RiEMAN J., Task-centered user interface design. A practical introduction, http://pages.cpsc.ucalgary.ca/~saul/hci_topics/papers/LewisRiemanBook/, 2004-11-16.
• [26] MAYHEW D.J., The usability engineering lifecycle, Academic Press, San Diego 1999.
• [27] McDoUGALL S.J.P., OBORNE D.J., Human-machine systems: written and symbolic communication [w:] W. Karwowski (red.), International Encyclopedia of Ergonomics and Human Factors, Taylor & Francis, London 2001, s. 125-127.
• [28] MICHALSKI R., , Komputerowe wspomaganie badań jakości ergonomicznej oprogramowania, praca doktorska, Politechnika Wrocławska, 2005.
• [29] NIELSEN J., Usability Engineering, Academic Press, New York 1993.
• [30] NIELSEN J., 2003, Usability 101:introduction to usability, http://www.useit.com/alertbox/20030825.html, 2004-11-17.
• [31]O'NEILL E., User-developer cooperation in software development: building common ground and usable systems, Springer-Verlag, London 2001.
• [32] PARK K.S., LIM C.H., A structured methodology for comparative evaluation of user interface designs using usability criteria and measures, International Journal of Industrial Ergonomics, 1999, 23, s. 379-389.
• [33] PREECE J., ROGERS Y., SHARP H., Interaction design: beyond human-computer interaction, John Wiley & Sons, New York 2002.
• [34] RAUTENBERG M., 1996, Usability engineering, ETH, Swiss Federal Institute of Technology, http://www.zie.pg.gda.pl/-msik/ergonomia-si/ergonomia-si-materialy.htm, 2004-11-19.
• [35] RAUTERBERG M., 1998, Introduction into human-computer interaction, Zurich: Swiss Federal Institute of Technology, http://www.zie.pg.gda.pl/~msik/ergonomia-si/ergonomia-si-materialy.htm, 2004-11-19.
• [36] REDMILL F., Zarządzanie projektem [w:] J. Górski, Inżynieria oprogramowania w projekcie informatycznym, MIKOM, Warszawa 2000, s. 19-51.
• [37] REED P., HOLDAWAY K., ISENSEE S., BUIE E., Fox J., WILLIAMS J. LUND A., User interface guidelines and standards: progress, issues, and prospects, Interacting with Computers, 1999, 12, s. 119-142.
• [38] RILEY V.A., Functional systems design versus interface design [w:] W. Karwowski (red.), International Encyclopedia of Ergonomics and Human Factors, Taylor & Francis, London 2001, s. 696-697.
• [39] SHACKEL B., People and computers - same recent highlights, Applied Ergonomics, 2000, 31, s. 595-608.
• [40]SHNEIDERMAN B., The future of interactive systems and the emergence of direct manipulation, Behaviour and Information Technology, 1982, l, s. 237-256.
• [41] SHNEIDERMAN B., Direct manipulation. A step beyond programming languages, IEE Computer, 1983, 16,s.57-69.
• [42] SIKORSKI M., Zarządzanie jakością użytkową w przedsięwzięciach informatycznych, Wydawnictwo Politechniki Gdańskiej, Gdańsk 2000b.
• [43] SMITH D.C., IRBY C., KIMBALL R., VERPLANK B., HARSLEM E., Designing the Star user interface [w:] P. Degano, S. Sandewall (red.), Integrated Interactive Computing Systems, North-Holland, Amsterdam 1983.
• [44] STEWART T., STEWART T.F.M., Human-computer interaction (HCI) standards [w:] W. Karwowski (red.), International Encyclopedia of Ergonomics and Human Factors, Taylor & Francis, London 2001,5.676-679.
• [45] TORRES R.J., User interface design and development, Upper Saddle River, Prentice Hall, PTR, 2002.
• [46] WHITEFIELD A., WILSON F., DOWELL J., A framework for human factors evaluation, Behavior and Information Technology, 1991, 10, s. 65-79.
• [47] WHITTAKER S., TERVEEN L., NARDI B.A., A reference task agenda for HCI, Human-Computer Interaction, 2000, 15(2/3).
• [48]ZIEGLER J.E., FAHNRICH K.P., Direct manipulation [w:] M. Helander (red.), Handbook of Human-Computer Interaction, North-Holland, Elsevier Science Publishers B.V., 1988.