Six Sigma and Knowledge Management

• Autorzy: Michael Arendt
• Języki publikacji: EN

Abstrakty

EN

Six Sigma is a well known methodology for quality and process improvement with an emphasis on defect prevention rather than defect detection. By reducing variation and waste in the process, bottom line results and competitive advantage are to be improved. Knowledge Management on the other hand is aimed at creating competitive advantage, too. This paper is aimed at introducing the general idea of using Six Sigma not only to improve processes but to use it to create knowledge within an organization, too. (original abstract)

Słowa kluczowe

EN

Knowledge management; Quality; Six Sigma

PL

Zarządzanie wiedzą; Jakość; Sześć Sigma

• Czasopismo: Economics and Organization of Enterprise
• Rocznik: 2008
• Tom: 2
• Numer: nr 2
• Strony: 14--20

Twórcy

autor

Michael Arendt

• Business Development Manager

Bibliografia

• M. C. Becker, (2001). Managing Dispersed Knowledge: Organizational Problems, Managerial Strategies, and Their Effectiveness. Journal of Management Studies, 38(7), p. 1037-1051
• J. S. Brown, P. Duguid, (2000). Balancing Act: How to Capture Knowledge Without Killing It. Harvard Business Review, 78(3), p. 72-80
• G. Brue, 2002. Six Sigma for Managers, McGraw-Hill, New York, NY
• L. Clifford, (2001). Why You Can Safely Ignore Six Sigma. Fortune, 143(2), 140
• S. Crom, (2008). Leveraging: Stealing with Pride from Your Own Company http://europe.isixsigma.com/library/content/c040519c.asp

Identyfikatory

DOI

10.2478/v10061-008-0017-7