Evaluation of the Effects of Quality Management System Improvement

• Autorzy: Katarzyna Szczepańska , Maciej Urbaniak
• Języki publikacji: EN

Abstrakty

EN

The article presents the tools that enable organizations to assess the effects of improvement of the quality management system, such as internal and external audits; risk management, measures of effectiveness and efficiency of processes, evaluation of customer satisfaction, quality cost analysis; analysis of best practices and self-assessment. The effectiveness use of these tools depends on the progress of the efforts of organizations in activities related to its improvement, knowledge and skills of employees and managers, who should show the positive attitude of leadership and involvement. (original abstract)

Słowa kluczowe

EN

Quality management; Audit; Benchmarking

PL

Zarządzanie jakością; Audyt; Benchmarking

• Czasopismo: Foundations of Management
• Rocznik: 2011
• Tom: 3
• Numer: nr 1
• Strony: 97--108

Twórcy

autor

Katarzyna Szczepańska

• Warsaw University of Technology, Poland

autor

Maciej Urbaniak

• University of Lodz, Poland

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