Process Approach to Knowledge Management

• Autorzy: Marcin Kotarba
• Języki publikacji: EN

Abstrakty

EN

The article points out the limited availability of practical implementation guidelines, methods and tools as one of the core issues in the widespread usage of knowledge management (KM) in organizations. The process approach is proposed as an efficient way to understand the scope of knowledge management and to plan its development or improvement, in line with organizational strategy. The role of information technology (IT) in supporting knowledge management is emphasized and key functional groups of IT systems are listed. A sample section of the detailed process model is presented for the KM resource identification master process, with a BPMN graphical visualization. Both the process model and the detailed specification of IT systems supporting knowledge management are considered by the author as complex structures that require to be hosted in a dedicated support environment. Key assumptions of a tool, named KMBoost, are outlined to show how a simple, but interactive toolset can foster the understanding and usage of the KM process model. In the concluding remarks a high level SWOT analysis of the KM process model and the KMBoost tool is conducted. (original abstract)

Słowa kluczowe

EN

Knowledge management; Knowledge management system; Knowledge management methods

PL

Zarządzanie wiedzą; Systemy zarządzania wiedzą; Metody zarządzania wiedzą

• Czasopismo: Foundations of Management
• Rocznik: 2011
• Tom: 3
• Numer: nr 1
• Strony: 67--80

Twórcy

autor

Marcin Kotarba

• Warsaw University of Technology, Poland

Bibliografia

• Author unknown - The Foreign Terms Dictionary of PWN. Inscription on the entrance to the Delphi Oracle. Wydawnictwo Naukowe PWN, Warszawa 1995 http://encyklopedia.pwn.pl/haslo.php?id=3961382
• Bergman E. - When bad things happen to good ideas. Darwin Magazine, CXO Media Inc. http://www.cio.com.au/article/6262/when_bad_things_happen_good_ideas/
• Buono A., Poulfelt F. - Challenges and Issues in Knowledge Management. Information Age Publishing and the Copenhagen Business School, Greenwich, CT, USA 2005.
• Firma Capterra: Knowledge Management Software Directory. Capterra, Arlington, VA www.capterra.com/knowledge-management-software
• Firm KPMG: Knowledge Management in Poland, 2004 Research Report. 121 firm. 2005 KPMG Sp. z o.o., a Polish member firm of KPMG International, a Swiss cooperative www.knowledgeboard.com/download/2259/KnowledgeManagementinPoland2004.pdf
• Firm KPMG: The 2000 Knowledge Management Research Report. KPMG, the UK member firm of KPMG International http://www.providersedge.com/docs/km_articles/KPMG_KM_Research_Report_2000.pdf
• Gartner Corporation: Knowledge Management Systems - Gartner report. Gartner http://www.gartner.com/resources/136900/136928/knowledge_management_enables_136928.pdf
• Knight T., Howes T. - Knowledge Management for IT Professionals. Butterworth-Heinemann, Burlington, MA 2003.
• Knowledge Storm Corporation: Knowledge Storm Network. Knowledge Storm, USA 2007 www.knowledgestorm.com/search/tabbrowse/software/55085/1/index.jsp?vf=
• Mouritsen J. - Intellectual Capital Statements - The New Guideline. Danish Ministry of Science, Technology and Innovation, Copenhagen, Denmark 2003.
• Nissen M. - Harnessing - Knowledge Dynamics: Principled Organizational Knowing & Learning. IRM Press (an imprint of Idea Group Inc.). Idea Group Publishing ISBN:1591407737, Hershey PA, USA September 2005.
• Nonaka I., Takeuchi H. - Kreowanie wiedzy w organizacji. Poltext, Warszawa 2000.
• Organizacja BPMN: Core set of BPMN Elements. BPMN http://www.omg.org/bpmn/Samples/Elements/Core_BPMN_Elements.htm
• Owen M., Raj J. - BPMN and Business Process Management. Introduction to the New Business Process Modeling Standard. Popkin Software http://www.omg.org/bpmn/Documents/6AD5D16960.BPMN_and_BPM.pdf
• Probst G., Raub S., Romhardt K. - Zarządzanie wiedzą. Oficyna Ekonomiczna, Kraków 2002.
• Specialty Publishing Group: KMWorld Buyers Guide. KMWorld Magazine, Specialty Publishing Group www.kmworld.com/BuyersGuide/Default.aspx
• Sveiby K. - The New Organizational Wealth. Berrett-Koehler, San Francisco, CA, USA 1997.