Business Process Maturity Assessment - Concept, Methods and Tools

• Autorzy: Tomasz Bartosz Kalinowski
• Języki publikacji: EN

Abstrakty

EN

The article is aimed at presenting the principles of Business Process Maturity Models (BPMM). They can be identified as a set of recommendations and good practices in achieving operational efficiency of performed processes. When process approach is a paradigm and according to available research organizations are becoming process - centric, the BPMM's are beginning to be seen as the sources of sustainable competitive advantage and also a tool for obtaining operational excellence. As there is a very large number of documented maturity models the article also presents the results of literature study aiming at identify the most common existing models as well as present their main features and benefits. (original abstract)

Słowa kluczowe

EN

Business Process Management (BPM); Business processes; Business Process Modeling

PL

Zarządzanie procesami biznesowymi; Procesy biznesowe; Modelowanie procesów biznesowych

• Czasopismo: Acta Universitatis Lodziensis. Folia Oeconomica
• Rocznik: 2011
• Tom: 257 Current Trends in Management, Finance and Accounting Sciences. Vol. 1
• Strony: 229--240

Twórcy

autor

Tomasz Bartosz Kalinowski

• Uniwersytet Łódzki

Bibliografia

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• Capability Maturity Model for Software, Technical Report CMU/SEI-93-TR-024 ESC-TR-93-177, Version 1.1.
• EFQM Excellence Model (2010), Brussels: EFQM.
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• ISO 9001: 2008, Quality management systems - Requirements.
• OMG: Business Process Maturity Model (BPMM) - Version 1.0 (June 2008), http://www.0mg.0rg/spec/BPMM/l .0/.
• Rosemann M., de Bruin T. (2005), Application of a Holistic Model for Determining BPM Maturity, BPTrends, February, http://bpm-training.com/wp-content/uploads/2010/04/ applicationholistic.pdf.
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• SEI, Capability Maturity Model Integration for Services, http://www.sei.cmu.edu/reports/ 10tr034.pdf.
• Spanyi A. (2004), Beyond Process Maturity to Process Competence, BPTrends, June.

Identyfikatory

DOI

11089/744