Zaufanie jako element systemu wartości organizacyjnych

• Autorzy: Marek Bugdol

Warianty tytułu

Trust as an Element of the Organisational Value System

• Języki publikacji: PL

Abstrakty

Zaufanie jest przedmiotem wielu badań z zakresu socjologii, psychologii, ekonomi i teorii organizacji i zarządzania. Badane są związki między wynikami ekonomicznymi a poziomem zaufania, znaczenie przywództwa, sytuacje niepewności, rola zaufania w okresie przemian, wpływ zaufania na poziom zaangażowania, relacje między zaufaniem a zachowaniami organizacyjnymi, czynniki sprzyjające zaufaniu. Niektóre organizacje tworzą nawet specjalne programy budowania zaufania w relacjach wewnętrznych i zewnętrznych. Zaufanie jest elementem kapitału społecznego, zasobem organizacyjnym wpływającym na wyniki ekonomiczne organizacji. Stanowi fundament interakcji społecznych i jest stanem wyrażającym się pozytywnymi oczekiwaniami co do motywów postępowania innych osób. W artykule omówiono pojęcie zaufania i teorię wartości organizacyjnych oraz relacje między różnymi wartościami organizacyjnymi. Ustalono związki między zaufaniem a sprawiedliwością, satysfakcją, zaangażowaniem i produktywnością. Wykazano, że zaufanie może być wartością organizacyjną, która wraz z innymi wartościami współtworzy system będący częścią kultury organizacyjnej. Zaufaniem można zarządzać. Wiedza z tej dziedziny może być przydatna do budowania zaufania organizacyjnego, konstruowania programów analizy wartości organizacyjnych; pozwala na lepsze zrozumienie zależności, jakie istnieją pomiędzy poszczególnymi wartościami. (abstrakt oryginalny)

EN

Trust is the subject of numerous research in the field of sociology, psychology, economics, as well as the theory of organisation and management. The article examines the relations between the economic result and trust level, significance of leadership, situations of uncertainty, function of trust in periods of change, influence of trust on the involvement, relations between trust and organisational behaviours, as well as factors favouring the appearance of trust. Some organisations have even developed special programmes dedicated to trust building in their external and internal relationships. Trust is an element of social capital, an organisational resource influencing an organisation's economic result. It constitutes a foundation for social interactions and is a state manifesting itself by positive expectations concerning the motivation for other people's behaviour. The paper discusses the notion of trust, theory of organisational values and relations between various organisational values. It presents relations between trust and justice, satisfaction, involvement, as well as work efficiency. The author shows that trust may be an organisational value which along with other values builds a system being a part of organisational culture. The conclusions may be applied in the process of trust building in an organization and of developing programmes that serve the analysis of organisational values. The article should facilitate better understanding of mutual dependencies between particular values. (original abstract)

Słowa kluczowe

PL

Zaufanie; Sprawiedliwość; Produktywność; System wartości

EN

Trust; Justice; Productivity; Value system

• Czasopismo: Współczesne Zarządzanie
• Rocznik: 2010
• Numer: nr 2
• Strony: 11--25

Twórcy

autor

Marek Bugdol

• Uniwersytet Jagielloński w Krakowie

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