Wpływ poziomu zaufania na korzyści uzyskiwane przez wybrany polski szpital

• Autorzy: Roman Andrzej Lewandowski

Warianty tytułu

Impact of Trust Level on the Benefits Received by Selected Polish Hospital

• Języki publikacji: PL

Abstrakty

Artykuł dotyczy zagadnień związanych z zaufaniem w ochronie zdrowia. Przedstawiono w nim korzyści, które odnosi zarówno pacjent, jak i świadczeniodawca przy wysokim poziomie zaufania pacjenta do świadczeniodawcy, m.in.: lepsze wyniki leczenia, przestrzeganie reżimu zaleconej terapii, większa motywacja do poszukiwania pomocy i korzystania z profilaktyki, poprawa komunikacji między lekarzem i pacjentem, mniejsza liczba konfliktów z personelem medycznym, redukcja kosztów i większa motywacja pacjenta do polecania świadczeniodawcy innym. Wskazano również zagrożenia wynikające ze zbyt wysokiego poziomu zaufania, m.in.: brak zaangażowania pacjenta w decyzje dotyczące jego leczenia, obniżenie jakości usług i zwiększone prawdopodobieństwo popełnienia błędu medycznego. (abstrakt oryginalny)

EN

This article applies to issues of trust in health care. There are presented the benefits achieved by the patient and the health care provider in the circumstances of a patient high trust in healthcare provider, including among others: better healing outcomes, adherence to treatment regime, greater motivation to seek help and use prevention, improved communication between doctor and patient, fewer conflicts with medical staff, reduced costs and increased patient's motivation to recommend provider to other patients. The author also identifies the risks arising from too high level of trust, including: lack of patient involvement in decisions about his treatment, lower quality of services and increased probability of medical errors. (original abstract)

Słowa kluczowe

PL

Zaufanie; Zaufanie społeczne; Szpitalnictwo; Ochrona zdrowia; Błędy medyczne

EN

Trust; Social trust; Hospital service; Health care protection; Medical errors

• Czasopismo: Ekonomika i Organizacja Przedsiębiorstwa
• Rocznik: 2011
• Numer: nr 1
• Strony: 33--38

Twórcy

autor

Roman Andrzej Lewandowski

• Wojewódzki Szpital Rehabilitacyjny dla Dzieci w Ameryce

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