Wpływ wybranych procesów nieformalnych na efektywność organizacyjną opieki zdrowotnej

• Autorzy: Hanna Saryusz-Wolska

Warianty tytułu

The Effect of Selected Informal Processes on the Organizational Performance of Health Care

• Języki publikacji: PL

Abstrakty

Możliwości nowoczesnej medycyny i starzenie się populacji powodują rosnące potrzeby i oczekiwania pacjentów, co wiążę się z olbrzymim zainteresowaniem efektywnością i wydajnością systemów opieki zdrowotnej. Mimo licznych uwarunkowań systemowych, zakłady opieki zdrowotnej (głównie szpitale) są kluczowymi organizacjami, gdzie przebiegają procesy podstawowe (leczenie). Praca poświęcona jest wstępnej ocenie efektywności organizacyjnej publicznego szpitala specjalistycznego. (abstrakt oryginalny)

EN

The use of advanced management methods and techniques in health care organizations still seems to be a crucial problem. Health care efficiency should be assessed at the level of the system as a whole, the organization and the individual processes. Organizational performance is a complex and dynamic notion, hard to define and measure, especially in health care organizations. The efficiency (performance) assessment approach which gained the greatest popularity is Kaplan and Norton's Balanced Scorecard (BSC) and Mission-Oriented Scorecard (MOS), which analyzes client satisfaction, internal processes, learning and growth as well as financial effects. The aim of the study was to provide a preliminary analysis of internal processes existing in the organization on the basis of opinions expressed by doctors and especially to link them with organizational efficiency and learning. The study reveals a gap between evidence-based medicine (EBM) and evidence-based health care (EBHC). Conclusions: informal processes in the organization under study 1. result from necessity, 2. have a compensation and adaptation function, 3. are possible due to low process maturity in health care organizations (documentation, monitoring and process control), 4. distort the assessment of organizational efficiency and make it more difficult. The assessment of organizational performance in health care requires process analysis (the use of documentation, monitoring and process control techniques) and the establishment of minimum standards for work and organizational resources. (original abstract)

Słowa kluczowe

PL

Opieka zdrowotna; Zarządzanie w opiece zdrowotnej; Efektywność organizacyjna; Organizacje uczące się; Warunki pracy

EN

Health care; Management in healthcare; Organisational effectiveness; Learning organisations; Working condition

• Czasopismo: Współczesne Zarządzanie
• Rocznik: 2012
• Numer: nr 3
• Strony: 211--221

Twórcy

autor

Hanna Saryusz-Wolska

• Uniwersytet Medyczny w Łodzi

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