Skills, Perceptions and the Socio-economics of Hotel Front Desk Employees in Israel : -Preliminary Findings

• Autorzy: Teitler Regev Sharon , Oksana Goziker
• Języki publikacji: EN

Abstrakty

EN

Within the hospitality industry the front offi ce serves as one of the most important contact points with the guests. The skills and requirements from the front offi ce staff may be similar across different countries; however it is most likely that the qualifi cations and prior education differ. This study will look at the skills, background and attitudes of front offi ce employees in Israel, and the results will be compared to a similar study that was conducted in other countries around the world. The preliminary results support the idea that perceptions are culture-dependent and differ from one country to another, while the skills required are the same across various countries. The results show that it is important for managers to let employees see the possibility of promotion in the hotel as it signifi cantly helps reduce turnover rates. (original abstract)

Słowa kluczowe

EN

Hotel industry; Promotion; Perception; Professional skills

PL

Hotelarstwo; Promocja; Percepcja; Kwalifikacje zawodowe

• Czasopismo: Global Management Journal
• Rocznik: 2011
• Tom: 3
• Numer: nr 1/2
• Strony: 103--109

Twórcy

autor

Teitler Regev Sharon

• The Max Stern Academic College of Emek Yezreel, Israel

autor

Oksana Goziker

• Kinneret College on the Sea of Galilee, Israel

Bibliografia

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