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2012 | 4 | nr 1/2 | 53--63
Tytuł artykułu

Evaluating Motivational Levels of Employees at Malayan Railways Limited/ Keretapi Tanah Melayu Berhad (KTMB)

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Purpose -This research paper is an evaluative study analysis of the motivational levels of employees at Malayan Railways Limited/ Keretapi Tanah Melayu Berhad (KTMB), the main rail operator in Peninsular Malaysia. Previous research - Research done in both psychology and business literature over the past three decades has recorded that motivation varies as a function of different factors in the work environment, including evaluation expectation, actual performance feedback, reward, autonomy, and the nature of the work itself. This paper investigates these factors and reveals what it is that motivates all employees to perform at their best and achieve optimal business results at all times. Approach - Self-administered questionnaires collected data and review. Findings - A total of 50 employees participated in the survey. 19 motivation dimensions were identified: activity; achievement; competition; fear of failure; power; recognition; status; ethics; interest; flexibility; progression; pressure; teamwork; management; customers; remuneration; job security; autonomy; and growth. Research limitations - The main focus of this research is an evaluative analysis of the motivational levels of employees of a railway company. The Malayan Railways Limited (KTMB) was chosen as the railway company. The research findings are based on a sample size of one company and as such, they are restrictive for purposes of generalising. Value - This article provides an analytical assessment of the employees' perspective of factors affecting their motivational levels as employees of KTMB. The main recommendation of this research is for the management to correlate management theories with motivation theories and apply them to motivate all their employees instead of just focusing on a cluster group of senior and long-serving employees. (original abstract)
Opis fizyczny
  • University Vietnam
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  • Dayr Reis, Leticia Pena, (Oct 2001). Reengineering the motivation to work, Management Decision, Vol.39, 8, 666-675.
  • Jones, G., & George, J. (2003) Contemporary Management. (3rd ed.). New York: McGraw-Hill.
  • Lewis, P., Goodman, S., & Fandt, P. (2004). Management: Challenges for Tomorrow's Leaders. (4th ed.). Ohio: Mason, Natorp Boulevard, South-Western.
  • Maria C. Osteraker (Mar 1999).Measuring motivation in a learning organization, Journal of Workplace Learning, Vol. 11, 2, 73-77.
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