Czasopismo
Tytuł artykułu
Autorzy
Warianty tytułu
Social Media in the Management of Crises Situation - the Example of the Wedel Ltd
Języki publikacji
Abstrakty
Za cel niniejszego artykułu przyjęto analizę roli nowych mediów, ze szczególnym uwzględnieniem mediów społecznościowych, w procesie zarządzania sytuacją kryzysową organizacji. Stosowaną metodą badawczą jest kwerenda literaturowa oraz studium przypadku (fragment tekstu)
In today's world organizations operate in turbulent and rapidly changing environment. As the conduct of processes of globalization increasingly important action in crisis situations. Cooperation with media organizations is a key success factor in the crisis management process. Today a major role played by new media. Media in the Information Age allow for separation of a mass audience of consumers which is only a passive audience. New media promote interactivity in their reception. This article aims to analyze the role of new media, with particular emphasis on social media in the process of crisis management on the example of the organization's Wedel Sp. z o.o.
Rocznik
Strony
79--92
Opis fizyczny
Twórcy
autor
- Uniwersytet Ekonomiczny w Katowicach
Bibliografia
- Augustine N., Managing the crisis you tried to prevent, "Harvard Business Review" 1995, Vol. 73, No. 6.
- Avenarius H., Public Relations. Die Grundform der gesellschaftlichen Kommunikation, Primus Verlag, Darmstadt 2000.
- Baker G., Race and Reputation. Restoring Image beyond the Crisis, w: Handbook of Public Relations, ed. R.L. Heatha, London 2001, za: Public Relations na tle problemów zarządzania, red. Z. Knecht, WSZ "Edukacja", Wrocław 2001.
- Barton L., Crisis in organizations: Managing communications in the heat of chaos, Cincinnati 1993, za: Public Relations na tle problemów zarządzania, red. Z. Knecht, WSZ "Edukacja", Wrocław 2001.
- Charnigo L., Barnett-Ellis P., Checking out Facebook.com: the impact of a digital trend on academic libraries, "Information Technology & Libraries" 2007, Vol. 26, No. 1.
- Cho S., Gower K., Framing effect on the public's response to crisis: human interest frame and crisis type influencing responsibility and blame, "Public Relations Review" 2006, Vol. 32, No. 4.
- Coombs W.T., Holladay S.J., Communication and attributions in a crisis: an experiment study in crisis communication, "Journal of Public Relations Research" 1996, Vol. 8, No. 4.
- Creeber G., Martin R., Digital Cultures: Understanding New Media, McGraw-Hill, Berkshire, England 2009.
- Darling J.R., Crisis management in international business: keys to effective decision making, "Leadership & Organization Development Journal" 1994, Vol. 15, No. 8.
- Decarie C., Facebook: Challenges and opportunities for business communication students, "Business Communication Quarterly" 2010, No. 73.
- Fearn-Banks K., Crisis Communications: A Casebook Approach, Lawrence Erlbaum Associates Publishers, Mahwah, NJ 1996.
- Frączkiewicz-Wronka A., Austen-Tynda A., Przywództwo w ochronie zdrowia, ABC a Wolters Kluwer business, Kraków 2009.
- Freeman R.E., Evan W.M., Corporate governance: A Stakeholder interpretation, "Journal of Behavioural Economics" 1990, Vol. 19.
- Gladwin T., Kumar R., The social psychology of crisis bargaining: toward a contingency model, "Columbia Journal of World Business" 1987, za: Public Relations na tle problemów zarządzania, red. Z. Knecht, WSZ "Edukacja", Wrocław 2001.
- González-Herrero A., Pratt C., An integrated symmetrical model for crisis-communication management, "Journal of Public Relations Research" 1996, Vol. 8, No. 2.
- González-Herrero A., Smith S., Crisis communications management on the web: how internet-based technologies are changing the way public relations professional handle business crises, "Journal of Contingencies and Crisis Management" 2008, Vol. 16, No. 3.
- Hearit K., Apologies and public relations crises at Chrysler, Toshiba and Volvo, "Public Relations Review" 1994, Vol. 20.
- Hearn G., Tacchi J., Foth M., Lennie J., Action Research and New Media: Concepts, Methods and Cases, Hampton Press, Cresskill 2008.
- Hutton G., Fosdick M., The Globalization of Social Media, "Journal of Advertising Research" December 2011, Vol. 51, Iss. 4.
- Jankowski N., Jones S., Lievrouw L., Hampton K., What's changed about new media?, "Special issue of New Media and Society" 2004, Vol. 6, No. 1.
- Kaplan A., Haenlein M., Users of the world, unite! The challenges and opportunities of Social Media, http://www.slideshare.net/guestef2b2f/social-media-definition-andclassification. Kunczik M., Public relations. Konzepte und Theorien, Böhlau Verlag, Köln 2002.
- Mitroff I., Pearson C., Zarządzanie sytuacją kryzysową, czyli jak ochronić firmę przed najgorszym, Business Press, Warszawa 1998.
- Pearson C., Clair J., Reframing Crisis Management, "The Academy of Management Review" 1998/1, Vol. 23, za: Public Relations na tle problemów zarządzania, red. Z. Knecht, WSZ "Edukacja", Wrocław 2001.
- Perry D., Taylor M., Diffusion of traditional and new media tactics in crisis communication, "Public Relations Review" 2005, Vol. 31, No. 2.
- Perry D., Taylor M., Doerfel M., Internet-based communication in crisis management, "Management Communication Quarterly" 2003, Vol. 17, No. 2.
- Public Relations na tle problemów zarządzania, red. Z. Knecht, WSZ "Edukacja", Wrocław 2001.
- Seeger M., Sillnow T., Ulmer R., Communication, organization, and crisis, w: Communication yearbook 21, za: Public Relations na tle problemów zarządzania, red. Z. Knecht, WSZ "Edukacja", Wrocław 2001.
- Smektała T., Public relations w Internecie, Warszawa 2005.
- Spink A., Jansen B., Pedersen J., Searching for people on web search engines, "Journal of Documentation" 2004, Vol. 60, No. 3.
- Tredinnick L., Web 2.0 and business: a pointer to the intranets of the future?, "Business Information Review" 2006, Vol. 23, No. 4.
- Wojcik K., Public Relations od A do Z, t. II, Agencja Wydawnicza Placet, Warszawa 2001.
- www. facebook.com.
- www.proto.pl.
- Yin, R. K, Case study research: Design and methods, 3rd ed., Sage, Thousand Oaks, CA 2003.
Typ dokumentu
Bibliografia
Identyfikatory
Identyfikator YADDA
bwmeta1.element.ekon-element-000171258313