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Abstrakty
The one of couple new approaches to the quality management in financial institutions, mainly in commercial banks is presents via Quality Value Banking. It means managing banking value through banking strategy oriented to quality of offered products and services. Differences between Quality Value Banking and classic methodologies used before are following Quality Value Banking examines cost of quality from a different viewpoint; organization is included as a component of quality; Quality Value Banking views customer service as only one part of quality program, not the alpha and the omega; Quality Value Banking ties it all back to financial performance improvement, directed at long-term results. The system of Quality Value Banking is built on the monitoring cost of quality, organizing for quality, quality customer service. Quality Value Banking is methodology for instilling a customer and quality focus in the bank and a tool to use in information-gathering and problem-solving. Quality Value Banking is a way to do business. (original abstract)
Rocznik
Strony
271--277
Opis fizyczny
Twórcy
autor
- University of Economics in Bratislava, Slovakia
Bibliografia
- Gray J.L., Harvey T.W.: Quality Value Banking, John Wiley & Sons, Inc. New York, 19 p. 80.
- Juran J.M.: Juran on Leadership for Quality: An Executive Handbook, New York, Free Press, 1989, p. 199.
- Gray J.L., Harvey T.W.: Quality Value Banking, John Wiley & Sons, Inc. New York, 1992, p. 83.
- Gray J.L., Harvey Т.W.: Quality Value Banking, John Wiley & Sons, Inc. New York, 1992.
- The Wall Street Journal - NBC News Poll, November 12, 1990.
Typ dokumentu
Bibliografia
Identyfikatory
Identyfikator YADDA
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