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2014 | vol. 6, nr 1,2 | 5--11
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Case Studies of Knowledge Management in India

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India is one of the emerging countries of the world. It is a well-known fact that the Indian Information Technology (IT) industry is very well established in India and has also given India a place on the global map. The Indian IT industry has shown that it is capable of an extremely high quality of services and processes. Since knowledge is at the heart of this industry, the industry has very well defined practices for the creation, capture and dissemination of knowledge. However, in India there are several industries in the old economic sectors which are contributing substantially to the Indian economy. These industries also require the management of knowledge in their organization. As an example, a company in the steel manufacturing business needs to manage the knowledge on the technology of steel manufacturing processes , a bank needs to capture and use the knowledge of its customers and an airline needs to capture and disseminate the expertise and experience of its pilots. This paper therefore attempts to understand the knowledge management practices and experiences of a few companies in India in the non-IT sector. Many of the companies in India in the non-IT sector are not very mature in the practice of formal knowledge management. However there have been some progressive companies which have been experimenting with knowledge management in their organizations. This paper will comprise a study of knowledge management practice in two Indian companies in the non-IT sector. (original abstract)
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  • Narsee Monjee Institute of Management Studies
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