Znaczenie sformalizowanego systemu zarządzania jakością w przedsiębiorstwie

• Autorzy: Sławomir Wawak

Warianty tytułu

The Role of Formalized Quality Management System in the Company

• Języki publikacji: PL

Abstrakty

Celem artykułu jest przedstawienie stanu badań nad formalizacją systemów zarządzania jakością (SZJ), a także sformułowanie propozycji założeń do ich oceny. Dokonano przeglądu wyników badań prowadzonych w Polsce oraz na świecie. Wskazano pozytywne i negatywne efekty formalizowania działalności przedsiębiorstw oraz cele stosowania formalizacji w systemach zarządzania jakością. (abstrakt oryginalny)

EN

The aim of this article is to present the state of research on formalization of quality management systems (QMS), and to formulate assumptions for their evaluation. A review of the results of research conducted in Poland and in the world are presented. Positive and negative effects of formalizing business activities as well as objectives of the use of formalization in quality management systems are discussed. (original abstract)

Słowa kluczowe

PL

Jakość zarządzania; System zarządzania jakością; Zarządzanie przez jakość; Model oceny jakości; Wyniki badań

EN

Quality of management; Quality management systems; Total Quality Management (TQM); Quality assessment model; Research results

• Czasopismo: Marketing i Rynek
• Rocznik: 2014
• Numer: nr 5 (CD)
• Strony: 668--675

Twórcy

autor

Sławomir Wawak

• Uniwersytet Ekonomiczny w Krakowie

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