Czasopismo
Tytuł artykułu
Autorzy
Warianty tytułu
Języki publikacji
Abstrakty
In the modern business conditions companies are facing with very serious competition, so they are forced to invest great efforts to ensure high satisfaction of their customers and thus ensure their loyalty. In the described circumstances, the concept of TQM became a survival factor of companies in the market. Basis gaining competitive advantage in global markets is reflected in the adoption and development of the concept of TQM as a management philosophy that includes a set of tools and processes, which outputs bring consumer satisfaction and continuous improvement.(original abstract)
Rocznik
Tom
Numer
Strony
18--20
Opis fizyczny
Twórcy
autor
- University of Novi Sad, Serbia
Bibliografia
- Bergman, B., Klefsjo, B., 1994. "Quality - from customer needs to customer satisfaction," McGraw-Hill Book Company, London
- Dean, J., Bowen, D., 1999. "Management theory and total quality: Quality improving research and practice through theory development", Academy of Management Review, Vol.19, No19, pp.392-418
- Deming, W., 1991. "Philosophy continues to flourish," APICS - The Performance Advantage, 1, No4, p.20
- Heizer, J., Render, B., 2004. "Principles of operation management," Pearson Education, New Jersey.
- Heleta, M., 1998. "TQM - model za poslovnu izvrsnost," Educta, Beograd
- Janošević, S., Senić, R., Stefanović, Ž. et al., 1999. "Menadžment ukupnog kvaliteta," Ekonomski fakultet, Kragujevac
- Stojiljković, V., Uzunović, R., Veljković, B. et al., 1996. "ISO 900I ISO 1400 - Put ka TQM," Stioprint, Niš
- Wadsworth, H., Stephens, K., 1986. "Modern methods for quality control and improvement," John Wiley & Sons, Inc., New York
Typ dokumentu
Bibliografia
Identyfikatory
Identyfikator YADDA
bwmeta1.element.ekon-element-000171280533