PL EN


Preferencje help
Widoczny [Schowaj] Abstrakt
Liczba wyników
2010 | vol 2, iss. 2 | 25--36
Tytuł artykułu

Impact of Workers' Competence on their Performance in the Malaysian Private Service Sector

Treść / Zawartość
Warianty tytułu
Języki publikacji
EN
Abstrakty
EN
Malaysia has to address the challenges of globalization to become a developed nation by year 2020. Changing economy to one that is based on knowledge-economy and enhanced importance of the service sector needs a competitive workforce with high performance and capability. This article analyses the impact of workers' competence towards their performance in the private service sector. The analysis is based on a sample of 1136 workers who are either executive, manager or professional from three service sub-sectors, namely, education, health and information and communication technology (ICT) in Selangor, Federal Territory of Kuala Lumpur, Penang and Johor collected in 2007/2008. In this analysis, Workers' Performance Index (WPI) and Workers' Competence Index (WCI) are developed and subsequently used to analyze factors determining workers' performance in the selected service sector. The results show that workers' competence has significant influence towards workers' performance. Besides that, human capital and workers' characteristics also determine workers' performance in the service sector. (original abstract)
Rocznik
Strony
25--36
Opis fizyczny
Twórcy
  • School of Economics, Universiti Kebangsaan Malaysia
  • School of Economics, Universiti Kebangsaan Malaysia
Bibliografia
  • Ainon, M., 2003. Psikologi Kejayaan, PTS Publications and Distribution Sdn. Bhd, Pahang
  • Chamhuri Siwar dan Surtahman Kastin Hasan, 2000. Ekonomi Malaysia, Edisi Keempat, Longman, Kuala Lumpur
  • Delker, P., 1990. "Basic skills education in business and industry: factors for success or failure," Contractor Report, Office of Technology Assessment, United States Congress
  • Foyster, J., 1990. "Getting to grips with competency-based training and assessment," TAFE National Centre for Research and Development, Leabrook, ERIC: ED 317849, Australia
  • Le Deist, F.,Winterson, J., 2005. "What is competence?," Human Resource Development International, Vol.8, pp.27-46
  • I-Chieh Hsu, 2008. "Knowledge sharing practices as a facilitating factor for improving organizational performance through human capital: a preliminary test," Expert System with Applications, 35, pp.1316-326
  • Malaysia, 2006. Ninth Malaysia Plan, Government Publication, Kuala Lumpur
  • Jacobs, R., McClelland, D., 1994. "Moving up the corporate ladder: a longitudinal study of the leadership motive and managerial success in women and men," Consulting Psychology Journal: Practice and Research, Vol.46, No1, pp.32-41
  • Ministry of Finance, 2006. Economic Report 2006/2007, Government Publication, Kuala Lumpur
  • Ministry of Finance, 2007. Economic Report 2007/2008, Government Publication, Kuala Lumpur
  • McClelland, D., 1973. "Testing for competence rather than for intelligence," American Psychologist, Vol.28, No1, pp.1-14
  • Norton, R., 1987. "Competency-based education and training: a humanistic and realistic approach to technical and vocational instruction," Paper presented at the Regional Workshop on Technical/Vocational Teacher Training in Chiba City, Japan. ERIC: ED 279910
  • Porter, M., Sölvell, O., 1998. "The role of geography in the process of innovation and the sustainable competitive advantage of firms," in Chandler, A., Hagström, Sölvell, O. (Eds), The Dynamic Firm: The Role of Technology, Strategy, Organization and Regions, Oxford University Press, Oxford, pp.440-57
  • Rahmah, I., 2001. "Impak pendidikan tinggi terhadap struktur guna tenaga dan pembangunan Negara," Conference Proceeding, Ulang Tahun Ke-30 UKM, Universiti di Alaf Baru: Peluang dan Cabaran, 5-6 September 2000, pp.1-7.
  • Rahmah, I., 2002. "Daya saing pekerja dalam industri berasaskan sumber dan implikasinya terhadap perkembangan sektor pertanian," Conference Proceeding, Liberalisasi Perdagangan Sektor Pertanian Malaysia, Fakulti Ekonomi. Universiti Kebangsaan Malaysia. 26 hb. - 28hb. Julai, pp.1-5
  • Ramlee, M., Ruhizan Mohd Yassin, Noriah Ishak dan Abu Abdullah, 2001. "Workplace literacy: employer' perspectives," Conference Proceeding, The 8th International Literacy and Education Research Network (LERN), Conference on Learning, Spates, Greece. 4-8 July
  • Sullivan, R., 1995. "The Competency-Based Approach to Training," http://www.reproline.jhu.edu/english/6read/ 6training/cbt/sp601web.pdf
  • Robbins, S., 1978. Personnel: The Management of Human Resources, Prentice Hall. Inc. New Jersey
  • Rowthorn, R., Ramasamy, R., 1997. "Deindustrialization : causes and implications," International Monetary Fund. IMF working Paper. Sharifah Baharum, Joki Perdani Sawai dan R. Balan Rathakrishnan, 2006. "Hubungan komunikasi dalam organisasi dengan kepuasan kerja, prestasi kerja dan komitmen kerja", Jurnal Kemanusiaan. Bil 07 Jun 2006
  • The Secretary's Commission on Achieving Necessary Skills U.S. Department of Labor (SCANS), 1994. Skill Standards and Certification Project: Final Document. ED 397255
  • SCAN U.S. Department of Labor, 1991. What Work Requires of Schools, A SCANS Report for America 1991, http://wdr.doleta.gov/SCANS/whatwork/whatwork.pdf
  • SCAN U.S. Department of Labor, 2000. What Work Requires of Schools, A SCANS Report for America 2000
  • United Engineers Malaysia (UEM) Group, 2007. Competency Dictionary
  • Vijayakumari Kanapathy, 2003. "Service sector development in Malaysia: education and health as alternative sources of growth," Research Conference. 20-21 February 2003
  • Vroom, V., 1964. Work and Motivation, John Wiley and Sons, New York
  • Watson, A., 1990. Competency-Based Vocational Education and Self-Paced Learning, Monograph Series,. ERIC: ED 324443 http://www.mida.gov.my, Technology University, Sydney, Australia
Typ dokumentu
Bibliografia
Identyfikatory
Identyfikator YADDA
bwmeta1.element.ekon-element-000171286193

Zgłoszenie zostało wysłane

Zgłoszenie zostało wysłane

Musisz być zalogowany aby pisać komentarze.
JavaScript jest wyłączony w Twojej przeglądarce internetowej. Włącz go, a następnie odśwież stronę, aby móc w pełni z niej korzystać.