Sources and Human Capital Measurement in Service Sector

• Autorzy: Łukasz Sienkiewicz
• Języki publikacji: EN

Abstrakty

EN

The article discusses the specificity of human capital management in the service sector, pointing to a new role of HCM function in creating and delivering value. So far conducted studies in this field concerned service sector companies only to some extent, without analyzing in depth the way HCM can contribute to creating and delivering value for both the customer and the company's shareholders. The article points out the necessity to carry out more detailed research in this field. The last part of the analysis is devoted to the specific problems of measuring human capital and human capital management in the service sector. The author points to the possibility of combining the concept of a HR balanced scorecard and value-based management, as an emerging method for measuring the value of human capital management. (original abstract)

Słowa kluczowe

EN

Human capital; Services sector

PL

Kapitał ludzki; Sektor usług

• Czasopismo: Edukacja Ekonomistów i Menedżerów : problemy, innowacje, projekty
• Rocznik: 2010
• Numer: nr 4 (18)
• Strony: 9--21

Twórcy

autor

Łukasz Sienkiewicz

• Szkoła Główna Handlowa w Warszawie

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