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2013 | 3 | nr 2 | 32--45
Tytuł artykułu

Making Sense Behind the Lens: Closed Circuit Television and the Dutch Customs Office

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Using Goold's categorization the heuristics of the customs office's CCTV-operators at Schiphol Airport (Amsterdam, The Netherlands) are mapped. Then, Weick's sensemaking concept is applied to explain the difference in heuristics - and also in effectiveness - between the two customs office regions studied. It turns out that the inability of one of the regions to apply all of Weick's properties provides the answer. (original abstract)
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  • VU University Amsterdam, The Netherlands
  • VU University Amsterdam, The Netherlands
  • VU University Amsterdam, The Netherlands
  • VU University Amsterdam, The Netherlands
  • VU University Amsterdam, The Netherlands
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