Preferencje help
Widoczny [Schowaj] Abstrakt
Liczba wyników
2014 | 5 | nr 4 | 50--68
Tytuł artykułu

Expectations and Performance

Treść / Zawartość
Warianty tytułu
Języki publikacji
In a changing and uncertain environment, the psychological contract becomes more important. This research attempts to explain of the degree of fulfilment of the psychological contract has an effect on solidarity behaviour of employees. Just as the psychological contract, solidarity behaviour is becoming more important. Employees have increasing responsibility for the quality of work and employers expect that employees work together and focus on mutual efforts to achieve the goals of the organization. A vignette-study, including a questionnaire with descriptions of specific situations, is used enabling an systematic and adequate analysis. Results support a positive effect between the degree of fulfilment of the psychological contract and organization solidarity. Theories of social exchange and justice play an important role in the explanation of this relationship. This finding shows that the psychological contract may be an important tool for the management of an organization to influence behaviour of employees. A finding of great value for the management of organizations. (original abstract)
Opis fizyczny
  • Rotterdam University of Applied Sciences
  • Erasmus University Rotterdam, The Netherlands
  • Rotterdam University of Applied Sciences
  • Adams, J.S. (1965), "Inequity in social exchange", in: L. Berkowitz (Ed.), Advances in Experimental and Social Psychology, Vol. 2, Academic Press, New York, pp. 267 - 299. DOI:
  • Alexander, C., Becker, H. (1978), "The use of vignettes in survey research", Public Opinion Quarterly, Vol. 42 No. 1, pp. 93 - 104. DOI:
  • Brink, E.H. (2004), Psychological contract: a useful concept?, PrintPartners Ipskamp, Enschede.
  • Bryk, A.S., Raudenbush, S.W. (1992), Hierarchical linear models in Social and Behavioural Research: Applications and Data Analysis Methods (First Edition), Newbury, Park, CA: Sage Publications, Newbury Park, California.
  • Conway, N., Briner, R.B. (2002), "A daily diary study of affective responses to psychological contract breach and exceeded promises", Journal of Organizational Behaviour, Vol. 23 No. 3, pp. 287 - 302. DOI:
  • Conway, N., Briner, R.B. (2005), Understanding psychological contracts at work, Oxford University Press, Oxford. DOI: 80643.001.0001
  • Coyle-Shapiro, J. A-M., Kessler, I. (2000), "Consequences of the psychological contract for the employment relationship: A large scale survey", Journal of Management Studies, Vol. 37 No. 7, pp. 903 - 930. DOI:
  • Coyle-Shapiro J. A-M. (2002), "A psychological contract perspective on organizational citizenship behaviour", Journal of Organizational Behaviour, Vol. 23 No. 8, pp. 927 - 946. DOI:
  • Cropanzano, R., Greenberg, J. (1997), "Progress in organizational justice: Tunnelling through the maze", in: C.L. Cooper and Robertson, I.T. (Eds.), International review of industrial and organizational psychology, Wiley & Sons, New York, pp. 317 - 372.
  • Dreimüller, A. (2008), Grip op werkprocessen, HRM en organisatiecultuur, Academic Service, Maastricht.
  • Farnsworth, E.A. (1982), Contracts, Little Brown, Boston.
  • Freese, C., Schalk, R. (2012), "How to measure the psychological contract? A critical criteria-based review of measures", South African Journal of Psychology, Vol. 38 No. 2, pp. 269 - 286. DOI:
  • Gouldner, A. (1960), "The norm of reciprocity: a preliminary statement", American Sociological Review, Vol. 25 No 2, pp. 161 - 178. DOI:
  • Guest, D. (2004), "The psychology of the employment relationship: an analysis based on the psychological contract", Applied Psychology, Vol. 53 No. 4, pp. 541 - 555. DOI:
  • James, K. (1993), "The social context of organizational justice: cultural, intergroup and structural effects on justice behaviours and perceptions", in: Cropanzano, R. (Ed.), Justice in the Workplace: Approaching Fairness in Human Resource Management, Erlbaum, Hillsdale, pp. 21 - 50.
  • Koster, F. (2005), For the time being: Accounting for inconclusive findings concerning the effects of temporary employment relationships on solidary behaviour of employees, Universal Press, Groningen.
  • Koster, F. (2014), "When two worlds collide. Career satisfaction and altruistic organizational citizenship behavior", International Journal of Business Science and Applied Management, Vol. 9 No. 1, pp. 1 - 12.
  • Koster, F., Sanders, K. (2006), "Organisational citizens or reciprocal relationships? An empirical comparison", Personnel Review, Vol. 35 No. 5, pp. 519 - 537.
  • Lambert, L.S., Edwards J.R., Cable, D.M. (2003), "Breach and fulfilment of the psychological contract: A comparison of traditional and expanded views", Personnel Psychology, Vol. 56 No. 4, pp. 895 - 934. DOI: tb00244.x
  • Lavelle, J.J., Rupp, D.E., Brockner, J. (2007), "Taking a multifoci approach to the study of justice, social exchange, and citizenship behaviour: The target similarity model", Journal of management, Vol. 33 No. 6, pp. 841 - 866. DOI:
  • Lycklama à Nijeholt, M.P. (2014), De financiële omdenker, van crisis naar kansen, University Press, Rotterdam.
  • Lynch, P.D. Eisenberger, R., Armeli, S. (1999), "Perceived organizational support: Inferior versus superior performance by wary employees", Journal of Applied Psychology, Vol. 84 No. 4, pp. 467 - 483. DOI:
  • March, J.G., Simon, H.A. (1993), Organizations, Blackwell Publishers, Cambridge.
  • Mclean Parks, J., Kiddler, D.A. (1994), "Til death us do part. Changing work relationships in the 1990s", Trends in Organizational Behavior, Vol. 1 No. 1, pp. 111 - 136.
  • Meurs, D.N.D. (2013), Organisatiesolidariteit vanzelfsprekend? Solidariteit in organisaties door de lens van het psychologisch contract, Erasmus University, Rotterdam.
  • Morrison, R. L, Stettler, K., Anderson, A.E. (2004), "Using vignettes in cognitive research on establishment surveys", Journal of official Statistics, Vol. 20 No. 2, pp. 319 - 340.
  • Nispen, P. (2011), "Handling Culture", Journal of Positive Management, Vol. 2 No. 1, pp. 59 - 74.
  • Organ, D. (1988), Organizational citizenship behavior: The good soldier syndrome, Lexington Books, Lexington.
  • Robbins, S.J., Judge, T.A. (2011), Organizational Behaviour, Pearson Education Limited, Essex.
  • Robinson, S.L., Morrison, E.W. (1995b), "Psychological contracts and OCB: The effect of unfulfilled obligations on civic virtue behaviour", Journal of Organizational Behaviour, Vol. 16 No. 3, pp. 289 - 298. DOI: job.4030160309
  • Robinson, S.L., Rousseau, D.M. (1994), "Violating the psychological contract: Not the exception but the norm", Journal of Organizational Behaviour, Vol. 15 No. 3, pp. 245 - 259. DOI:
  • Rousseau, D.M. (1989), "Psychological and implied contracts in organizations", Employee Responsibilities and Rights Journal, Vol. 2 No. 2, pp. 121 - 139. DOI: http://
  • Rousseau, D.M. (1995), Psychological contracts in organizations: Understanding written and unwritten agreements, Sage Publications, Carnegie Mellon University, Thousand Oaks. DOI:
  • Rousseau, D.M. (1998), Psychological Contract Inventory Technical Report, Carnegie Mellon University, Pittsburgh.
  • Rousseau, D.M. (2005), I-deals: idiosyncratic deals employees bargain for themselves, M.E. Sharpe, New York.
  • Rupp, D.E., Cropanzano, R. (2002), "The mediating effects of social exchange relationships in predicting workplace outcomes from multifoci organizational justice", Organizational Behavior and Human Decision Processes, Vol. 89 No. 1, pp. 925 - 946. DOI:
  • Sanders, K. (2005), Arbeid & organisatie psychologie en Human Resource Management: it takes two to tango, Universiteit Twente faculteit gedragswetenschappen, Enschede.
  • Sanders, K., Emans, B., Koster, F. (2004), "Determinanten van solidair gedrag binnen moderne organisaties: Een terugblik", Gedrag en Organisatie, Vol. 17 No. 2, pp. 120 - 130.
  • Schaubroeck, J., Ganster, D.C. (1999), "Beyond the call of duty: A fi eld study of extra-role behaviour in voluntary organizations", Human Relations, Vol. 44 No. 6, pp. 569 - 583. DOI:
  • Settoon, R.P., Bennett, N., Liden, R.C. (1996), "Social exchange in organizations: Perceived organizational support, leader-member exchange and employee reciprocity", Journal of Applied Psychology, Vol. 81 No. 3, pp. 219 - 227. DOI:
  • Shore, L.M., Barksdale, K. (1998), "Examining degree of balance and level of obligation in the employment relationship: A social exchange approach", Journal of Organizational Behaviour, Vol. 19 No. 1, pp. 731 - 744. DOI:;2-P
  • Stouten, J. (2006), "Emoties en distributieve rechtvaardigheid in organisaties: De rol van coördinatieregels", Gedrag en Organisatie,Vol. 19 No. 4, pp. 387 - 402.
  • Syroit, J., Steensma, H. & Breukelen, W. (2007). "Rechtvaardigheidsonderzoek in Nederland", Gedrag en Organisatie, Vol. 20 No. 4, pp. 231 - 326.
  • Vroom, C. (2002), "Kan het wel anders? Over de mogelijkheid van veranderen", in: P. van Nispen tot Pannerden, C. Vroom, R. Wagenaar en P. Wouters (Eds.), Anders in verandering, Lemma.
  • Wood, J.V. (1996), "What is social comparison and how should we study it?", Personality and Social Psychology Bulletin, Vol. 22 No. 5, pp. 520 - 537. DOI:
Typ dokumentu
Identyfikator YADDA

Zgłoszenie zostało wysłane

Zgłoszenie zostało wysłane

Musisz być zalogowany aby pisać komentarze.
JavaScript jest wyłączony w Twojej przeglądarce internetowej. Włącz go, a następnie odśwież stronę, aby móc w pełni z niej korzystać.