Understanding the Impact of 'Hard' and 'Soft' Elements of TQM in South-East European Firms

• Autorzy: Shpend Imeri , Tauno Kekäle , Josu Takala , Yang Liu
• Języki publikacji: EN

Abstrakty

EN

The study emphasizes on the understanding of the impact of 'hard' and 'soft' elements of TQM in South-Eastern European (SEE) firms in Albania, Bulgaria, Bosnia-Herzegovina, Greece, Macedonia, Montenegr, Serbia and Romania. Thus, 350 questionnaires were collected out of 1000. From different industry sectors in order to have reliable statistical measurements of the 'hard' and 'soft' side of TQM. Hence, this study adopts an exploratory rather than a confirmatory research approach. This approach seeks not only to investigate firms' awareness and perception to TQM but also explores to what extent are firms' familiar with TQM tools techniques, and systems as well as TQM philosophies and principles. Therefore, it can be noted TQM is this SEE firms is neither resisted nor directly accepted, rather they tend to see it from a technical aspect, being familiar and understanding only the essential of its 'hard' elements and less the 'soft' elements. (original abstract)

Słowa kluczowe

EN

Total Quality Management (TQM); Enterprises; Questionnaire survey

PL

Zarządzanie przez jakość; Przedsiębiorstwo; Badania ankietowe

• Czasopismo: Management and Production Engineering Review
• Rocznik: 2014
• Tom: 5
• Numer: nr 3
• Strony: 9--13

Twórcy

autor

Shpend Imeri

• High Level Training Institute, Macedonia

autor

Tauno Kekäle

• Vaasa University of Applied Sciences, Finland

autor

Josu Takala

• Vaasa University of Applied Sciences, Finland

autor

Yang Liu

• Vaasa University of Applied Sciences, Finland

Bibliografia

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Identyfikatory

DOI

10.2478/mper-2014-0022