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2014 | R. 12, nr 3, cz. 2 | 287--303
Tytuł artykułu

Enterprise Processes Simulated - Prerequisites, Data Acquisition Methods and Tool Support

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Widely used methods for designing and optimizing business processes confirm that in numerous enterprises, analysts and managers are not aware of the feasibility of solutions provided by workflows' computer simulations. It proves to be a challenge to satisfactorily address the question why the design of business processes is often reduced to creating maps and process models exclusively. It is the lack of adequate data for supplying process definitions that is one of the main obstacles for wide-spread adoption of process simulation methods, even provided that a company possesses adequate tools to simulate the processes. This paper seeks to identify, systemize and elaborate implementable techniques of data acquisition that enable the execution of process simulation for the purposes of improving existing (as well as creating new) patterns of workflows in enterprises. Both information system-related and traditional data acquisition methods are discussed. Authors overview input datasets required to carry out simulation algorithms along with mapping the datasets to suggested data acquisition methods as well as propose best practices regarding combination of observation procedures for data acquisition and documenting simulation parameters of individual activities. (original abstract)
Opis fizyczny
  • Uniwersytet Gdański
  • Uniwersytet Gdański
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