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2014 | t. 15, z. 11, cz. 1 Zarządzanie - nowe perspektywy w dobie zmian demograficznych | 261--273
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Cybernetic Thinking in ICT Projects

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Equally the waterfall models or the agile models like SCRUM does not cover all the tasks relevant in the successful realization of software projects. A holistic, integrated approach, developing further the looping thinking of the developers and integrating in a balanced, systemic way human factor, is presented in this paper. Concept of the Wiener cybernetics of self-regulation and equilibrium stabilisation around specified goal, with the second order von Forster feed back and innovative third order cybernetics of human decision process are considered to be better suited to handle the complexity and indeterminacy of non-linear systems - such as project management. Paper presents the mental model of project management based on cybernetic system approach with several asynchronously running decentralised subsystems - the component-goal oriented processes. Without claming the wholeness or completeness of the solution the indices of possible project performance improvements over the last decade provide sufficient justification for continuing research in this area. (original abstract)
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