Role of Insurance Ombudsman and Grievance Management in Life Insurance Services in Indian Perspective

• Autorzy: Rajesh K. Yadav , Sarvesh Mohania
• Języki publikacji: EN

Abstrakty

EN

A grievance is defined as a wrong or immoral suffered which creates ground for a complaint. In other words, dissatisfaction of customer on a product or service offered by a manufacturer or a service provider. The study focuses on the grievance management in life insurance services by the insurance ombudsman in India. In today's scenario of insurance market, with the large volume of insurance transactions and huge customer size, it is an accepted fact that there will be growing number of policyholder grievances for every insurance providing company. The study is based on the secondary data collected from IRDA and research papers from various journals. The study concluded that in grievance management role of insurance ombudsman is very important and constant increase in number of complaints received by various Ombudsman all across the India shows that the policyholders are gaining their confidence and trust in the institution of Insurance Ombudsman. (original abstract)

Słowa kluczowe

EN

Life insurance; Insurances; Management

PL

Ubezpieczenia na życie; Ubezpieczenia; Zarządzanie

• Czasopismo: International Letters of Social and Humanistic Sciences (ILSHS)
• Rocznik: 2014
• Tom: 20
• Strony: 9--13

Twórcy

autor

Rajesh K. Yadav

• Maxim Institute of Technology, Bhopal (M.P.) India

autor

Sarvesh Mohania

• CRIM (UTD), Barkatullah University, Bhopal (M.P.), India

Bibliografia

• [1] Available from: http://www.irda.gov.in/ADMINCMS/cms/LayoutPages_Print.aspx?page=PageNo233
• [2] Baradhwaj C. L., IRDA Journal 9(11) (2011) 14-19.
• [3] Behera N. M., IRDA Journal 9(11) (2011) 30-32.
• [4] Desikan R., IRDA Journal 9(11) (2011) 26-29.
• [5] Gunturi S. S., Kulkarni R., IRDA Journal 9(11) (2011) 20-25.
• [6] Jawaharlal U., IRDA Journal 11(6) (2013) 3.
• [7] Kutty Shashidharan, The Journal of Insurance Institute of India XXXVI (2010) 15-45.
• [8] Patel Alpesh, IRDA Journal 8(6) (2010) 15-18.
• [9] Roy Joydeep, IRDA Journal 9(11) (2011) 11-13.
• [10] Yadav Rajesh K., Mohania Sarvesh, Indian Journal of Economics and Development 1(1) (2013) 29-37.