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2014 | 13 | nr 2 | 8--22
Tytuł artykułu

Performance Appraisal and Employees' Perceptions

Treść / Zawartość
Warianty tytułu
Ocena efektów pracy a postrzeganie pracowników
Języki publikacji
EN
Abstrakty
Tło badań. Niniejsze badania dostarczają empirycznych dowodów w odniesieniu do procedur oceny efektów pracy pracowników sprzedaży i ich postrzegania (PA) w przemyśle farmaceutycznym. Wcześniejsze badania sugerują, że procesy organizacyjne wzmacniają postrzeganie wśród pracowników oraz, że są czynnikami wyzwalającymi zadowolenie pracowników i ich zdolność zapamiętywania, jak również zwiększają tarcia wśród pracowników, które mogą mieć wpływ na zadowolenie klientów i funkcjonowanie organizacji.
Cele badań. Niniejsze badanie identyfikuje czynniki krytyczne dotyczące oceny efektów pracy.
Metodyka. Aby osiągnąć ten cel, zostały przeprowadzone wielokrotne jakościowe pogłębione studia przypadków.
Kluczowe wnioski. W szczególności, stwierdzono siedem czynników odpowiedzialnych za powstawanie większości negatywnego postrzegania u pracowników sprzedaży w odniesieniu do procesu PA oraz organizacji. Idąc dalej, badanie sugeruje potrzebę sformułowania jasnych definicji efektywności organizacyjnej i postawienia celów strategicznych, a także wzięcia pod uwagę takich czynników jak: cele ćwiczenia PA, właściwe mechanizmy informacji zwrotnej związane z procesem oraz ich sprzężenie z jasnym systemem nagród, aby umożliwić organizacjom funkcjonującym w branży uzyskania korzyści proceduralnych i organizacyjnych. Zapewnione wsparcie dla prowadzenia prac terenowych w Pakistanie. (abstrakt oryginalny)
EN
Background. This research provides empirical evidence relating to sales employee perceptions and performance appraisal (PA) procedures in the pharmaceutical industry. Previous studies suggest that organisational processes underpin perceptions among employees, and are trigger factors for employee satisfaction and retention as well as higher employee attrition that can influence customer satisfaction and organisational performance.
Research aims. The study identifies critical factors related to performance appraisal.
Methodology. In order to achieve the aim the multiple qualitative in-depth case studies have been employed.
Key findings. In particular, seven factors were found to account for the majority of negative perceptions among sales employees about the PA process and the organisation. Furthermore, the study suggests the need for clear organisational performance definitions and strategic objectives, and to take into account such factors as, the objectives of a PA exercise, proper feedback mechanisms related to the process and their alignment to a clear reward system to enable organisations in the industry to obtain procedural and organisational benefits. Support for conducting field work in Pakistan is provided. (original abstract)
Rocznik
Tom
13
Numer
Strony
8--22
Opis fizyczny
Twórcy
  • Southern Cross University, Australia
  • Southern Cross Business School, Australia
Bibliografia
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Typ dokumentu
Bibliografia
Identyfikatory
Identyfikator YADDA
bwmeta1.element.ekon-element-000171356531

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