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2015 | 6 | nr 3 | 70--76
Tytuł artykułu

Requirements Elicitation of Passengers With Reduced Mobility for the Design of High Quality, Accessible and Inclusive Public Transport Services

Treść / Zawartość
Warianty tytułu
Języki publikacji
EN
Abstrakty
EN
In this article the authors present the methodology adopted and the results obtained in the first stage of the research encompassing focus group interviews (FGI) about the needs of public transport users in a selected city (Poznan). The elicitation and assessment of the requirements were carried out for three groups of people with disabilities using public transport in the city of Poznań: blind and partially sighted people, deaf and hearing-impaired people, as well as people with locomotor dysfunctions. A study carried out on the basis of a scenario especially designed for the FGI purpose has made it possible to identify barriers for people with disabilities and, consequently, to formulate their pre-trip,on-trip and post-trip requirements when it comes to urban public transport services. The results will be used to construct a questionnaire to be used further on in the project. (original abstract)
Rocznik
Tom
6
Numer
Strony
70--76
Opis fizyczny
Twórcy
  • Poznan University of Technology, Poland
  • Poznan University of Technology
  • Poznan University of Technology, Poland
autor
  • Poznan University of Technology, Poland
  • Poznan University of Technology, Poland
  • German Aerospace Center, Germany
  • Bergische Universität Wuppertal, Germany
  • Bergische Universität Wuppertal, Germany
Bibliografia
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  • [2] Hamrol A., Quality management with examples, PWN, Warszawa-Poznań, 2008.
  • [3] German Institute for Standardisation: DIN Technical Report - Service Engineering, Beuth Publishing (Berlin) 1998.
  • [4] Schnieder L., Ademeit A.-M., Barrilero M., Schlueter N., Nicklas J.-P., Winzer P., Starzyńska B., Kujawińska A., Diakun J., Systematic improvement of customer satisfaction for passengers with special mobility needs, Urban Transport XXI, C.A. Brebbia, J.L. Miralles Garcia [Eds.], WitPress, 375-390, 2015.
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  • [6] Gramza G., Grabowska M., Failure costs anyses in in the public transport, Rail transport technology; railways, trams, subway (Technika Transportu Szynowego; koleje, tramwaje, metro), 10, 4955, 2013.
  • [7] Final report of the public opinion research commission "Protecting people and the environment - objectives and framework conditions of for sustainable development", German Parliament, Print No. 13/11200.
  • [8] Convention on the Rights of Persons with Disabilities, United Nations, [A/RES/61/106].
  • [9] First E., Mobility of special interest groups: sight and hearing impaired in focus, International Journal of Management Cases, Access Press UK in association with GSE Research, 10-24, 2015.
  • [10] Laskowska K., Filipkowski W., Glińska E., Safety of blind and visually impaired in traffic, Faculty of Law, University of Bialystok (Wydział Prawa Uniwersytet w Białymstoku), Białystok, 2014.
  • [11] Dębiec M., Availability of public transport for people with disabilities, www.firr.org.pl/uploads/P0N/07- Transport.doc, (accessed: 10.03.2015).
  • [12] Barrier-Free Public Transport in Germany, DVV Media GmbH, Hamburg, 2012.
  • [13] Agarwal A., Sachdeva S., Accesibility of Indian Railways: a user's perspective, www.transed2012.in (accessed: 10.03.2015).
  • [14] Djordevic D., Equipping stops and small railway stations at Valjeco-Loznica railway for passengers with special needs, The Second B&H Congress On Railways At Sarajevo, Bosnia and Hercegovina, 2627.09.2013.
  • [15] Becker J., Pilz A., Twele H., Becker H., Mobility by means of travel information. Research Project BAIM plus - conclusion and outlook, Der Nahverkehr, 4, 2011.
  • [16] Wahlster M., Becker J., Pilz A., von Grumbkow P., Travel information services for persons with reduced mobility. Project BAIM: Facilitate public transport use with new technologies, Der Nahverkehr, 11, 2007.
  • [17] Garcia C.R., Candela S., Ginory J., Quesada-Arenciba, Alayon Hernandez F., On route travel assisstant for public transport based on Android Technology, http://doi.ieeecomputersociety.org/ 10.1109/IMIS.2012.103, ISBN: 978-1-4673-1328-5, pp. 840-845.
  • [18] Information Portal People with Disabilities, www.PION.pl, People with disabilities in the public space in Poznan - the difficulties, opportunities, forecasts, (accessed: 20.04.2015)
Typ dokumentu
Bibliografia
Identyfikatory
Identyfikator YADDA
bwmeta1.element.ekon-element-000171399317

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