PL EN


Preferencje help
Widoczny [Schowaj] Abstrakt
Liczba wyników
2015 | 1 (15) | nr 2 | 52--75
Tytuł artykułu

How Team Leaders Can Improve Virtual Team Collaboration Through Trust and ICT : a Conceptual Model Proposition

Autorzy
Treść / Zawartość
Warianty tytułu
Języki publikacji
EN
Abstrakty
EN
The purpose of this paper is to present a conceptual model to facilitate the development of collaboration within virtual teams. The model claims that a high level of communication through ICT is an important antecedent for collaboration mediated by the level of trust among the team. Furthermore and according to the model, Team Leaders can have a major impact on the communication effectiveness and on the level of team trust.(original abstract)
Rocznik
Tom
Numer
Strony
52--75
Opis fizyczny
Twórcy
  • Jerusalem College of Technology, Israel
Bibliografia
  • Abbas, W., Asghar, I., 2010, The Role of Leadership in Organizational Change: Relating the Successful Organizational Change with Visionary and Innovative Leadership, University of Gavle, June.
  • Ashley, J., 2003, Synchronous and Asynchronous Communication Tools, Executive Update Online, December.
  • Atteya, N.M., 2013, Examining the Effect of the Conflict Management Strategies on Job Performance, North American Business Press, West Palm Beach.
  • Barczak, G., Lassk, F., Mulki, J., 2010, Antecedents of Team Creativity: An Examination of Team Emotional Intelligence, Team Trust and Collaborative Culture, Creativity and Innovation Management, vol. 19, no. 4: 332-345.
  • Bell, B.S., Kozlowski, S.W., 2002, A Typology of Virtual Teams: Implications for Effective Leadership, Cornell University ILR School.
  • Bergiel, B.J., Bergiel, E.B., Balsmeier, P.W., 2008, Nature of Virtual Teams: A Summary of Their Advantages and Disadvantages, Management Research News, vol. 31, no. 2: 99-110.
  • Bos, N. et al., 2002, Effects of Four Computer-Mediated Communications Channels on Trust Development, Collaboratory for Research on Electronic Work [CREW].
  • Boughzala, I., de Vreede, G.-J., Limayem, M., 2012, Team Collaboration in Virtual Worlds: Editorial to the Special Issue, Journal of the Association for Information Systems, vol. 13, no. 10: 714-734.
  • Brahm, T., Kunze, F., 2012, The Role of Trust Climate in Virtual Teams, Journal of Managerial Psychology, vol. 27, no. 6: 595-614.
  • Brewer, J., Hunter, A., 1989, Multimethod Research: A Synthesis of Styles, Newbury Park, Sage.
  • Casalini, M.C., Janowski, T., Estevez, E., 2007, A Process Model for Collaborative Problem Solving in Virtual Communities of Practice, UNU-IIST, United Nations University International Institute for Software Technology, April.
  • Chudoba, K.M., Lu, M., Watson-Manheim, M.B., Wynn, E., 2005, How Virtual Are We? Measuring Virtuality and Understanding Its Impact in a Global Organization, Information Systems Journal, December, vol. 15, no. 4: 279-306.
  • Cohen, S.G., 1993, New Approaches to Teams and Teamwork, in: Organizing for the Future: The New Logic for, Jossey-Bass Publishers, San Francisco: 194-226.
  • Cummings, L.L., Bromily, P., 1996, The Organizational Trust Inventory [OTI], Trust in Organizations: 302-330.
  • De Dreu, C.K.W., Beersma, B., 2005, Conflict in Organizations: Beyond Effectiveness and Performance, European Journal of Work and Organizational Psychology, vol. 14, no. 2: 105-117.
  • De Dreu, C.K.W., Harinck, F., Van Vianen, A.E., 1999, Conflict and Performance in Groups and Organizations, International Review of Industrial and Organizational, vol. 14: 369-414.
  • De Jong, B.A., Elfring, T., 2010, How Does Trust Affect the Performance of Ongoing Teams? The Mediating Role of Reflexivity, Monitoring, and Effort, Academy of Management Journal, vol. 53, no. 3: 535-549.
  • Dennis, A., Wixom, B., Vandenberg, R., 2001, Understanding Fit and Appropriation Effects in Group Support Systems Via Meta-analysis, MIS Quarterly, vol. 25, no. 2: 167-197.
  • Den Otter, A.F., 2005, Design Team Communication and Performance Using a Project Website, Bouwstenen series of the Faculty of Architecture, Building and Planning of the Eindhoven University of Technology, Issue 98.
  • DeRosa, D.M., Hantula, D.A., Kock, N., D'Arct, J., 2004, Trust and Leadership in Virtual Teamwork: A Media Naturalness Perspective, Human Resource Management, vol. 43, no. 2-3: 219-232.
  • DeRosa, D.M., Lepsinger, R., 2010, Virtual Team Success: A Practical Guide for Working and Leading from a Distance, First ed. San Francisco, Jossey-Bass.
  • De Vreede, G.J., Briggs R.O., Massey A.P., 2009, Collaboration Engineering: Foundations and Opportunities, Journal of the Association of Information Systems, vol. 10, no. 3: 121-137.
  • Dillenbourg, P., 1999, What do You Mean by 'Collaborative Learning'?, in: Dillenbourg, P. (ed.), Collaborative-learning: Cognitive and Computational Approaches, Elsevier, Oxford: 1-19.
  • Dirks, K.T., 1999, The Effects of Interpersonal Trust on Work Group Performance, Journal of Applied Psychology, vol. 84: 445-455.
  • Dirks, K.T., Ferrin, D.L., 2001, The Role of Trust in Organizational Settings, Organization Science, vol. 12: 450-467.
  • Duarte, D.L., Snyder, N.T., 2011, Mastering Virtual Teams, 3rd ed., Jossey-Bass, San Francisco.
  • Ebrahim, N.A., Ahmed, S., Taha, Z., 2009, Virtual Teams: a Literature Review, Australian Journal of Basic and Applied Sciences, vol. 3, no. 3: 2653-2669.
  • Erdem, F., Ozen, J., 2003, Cognitive and Affective Dimensions of Trust in Developing Team Performance, Team Performance Management: An International Journal, vol. 9, no. 5-6: 131-135.
  • Evans, N., 2012, Destroying Collaboration and Knowledge Sharing in the Workplace: A Reverse Brainstorming Approach, Knowledge Management Research & Practice, vol. 10: 175-187.
  • Fjermestad, J., Hiltz, S., 1998, An Assessment of Group Support Systems Experimental Research: Methodology and Results, Journal of Management Information Systems, vol. 15, no. 3: 7-149.
  • Ghaznavi, M., Toulson, P., Perry, M., Logan, K., 2013, Organisational Learning and Problem Solving through Cross-firm Networking of Professionals, Academic Conferences International Limited, Kidmore End.
  • Grabner-Kräuter, S., Kaluscha, E., 2003, Empirical Research in on-line Trust: A Review and Critical Assessment, International Journal of Human-Computer Studies, vol. 58, no. 6: 783-812.
  • Gray, B., Wood, D.J., 1991, Collaborative Alliances: Moving from Practice to Theory, Journal of Applied Behavioral Science, vol. 27, no. 2: 3-22.
  • Gray, R., 2004, How People Work and How You Can Help Them to Give Their Best Harlow, FT, Prentice Hall.
  • Hackman, J.R., 1990, Groups that Work [And Those that Don't] - Creating Conditions for Effective Teamwork, Jossey-Bass Publishers, San Francisco.
  • Hassall, S.L., 2009, The Relationship Between Communication and Team Performance: Testing Moderators and Identifying Communication Profiles in Established Work Teams, Faculty of Business, School of Management, Qeensland University of Technology, Brisbane, Australia.
  • Hellriegel, D., Slocum, J., Woodman, R., 1998, Organizational Behavior, s. l, South-Western, Cincinnati, OH.
  • Hertel, G.T., Geister, S., Konradt, U., 2005, Managing Virtual Teams: A Review of Current Empirical Research, Human Resource Management Review, vol. 15: 69-95.
  • Hesse-Biber, S.N., Leavy, P., 2008, Handbook of Emergent Methods, Guilford Press, New York.
  • Hirotani, M., 2009, Synchronous versus Asynchronous CMC and Transfer to Japanese Oral Performance, CALICO Journal, vol. 26, no. 3: 413-438.
  • Hosley, C.F., 2010, The Perceived Effects of Technology on Product Management Team Collaboration, UMI Dissertation Pulishing, Ann Arbor.
  • Hsu, S.-Y., 2006, Team Transformational Leadership, Trust, Empowerment, Satisfaction, and Commitment: Testing a Structural Equation Model in Software Development Teams, s. l, UMI Dissertations Publishing.
  • Huang, M., 2010, Behavior, Trust and Leader Emergence in Virtual Teams, The Stevens Institute of Technology, Hoboken, New Jersey, United States.
  • Jarvenpaa, S.L., Knoll, K., Leidner, D.E., 1998, Is Anybody Out There? Antecedents of Trust in Global Virtual Teams, Journal of Management Information Systems, vol. 14, no. 4: 29-64.
  • Jarvenpaa, S.L., Leidner, D.E., 1999, Communication and Trust in Global Virtual Team, Organization Science, vol. 10, no. 6: 791-815.
  • Jehn, K.A., 1995, A Multimethod Examination of the Benefits and Detriments of Intragroup Conflict, Administrative Science Quarterly, vol. 40: 256-282.
  • Johnston, D.A., McCutcheon, D.M., Stuart, F., Kerwood, H., 2004, Effects of Supplier Trust on Performance of Cooperative Supplier Relationships, Journal of Operations Management, vol. 22: 23-38.
  • Jones, G.R., George, J.M., 1998, The Experience and Evolution of Trust: Implications for Cooperation and Teamwork, Academy of Management Review, vol. 23: 532-546.
  • Jusrud, T.E., 2008, Trust Across Distance - A Network Approach to the Development, Distribution and Maintenance of Trust in Distributed Work Groups, Norwegian University of Science and Technology, Faculty of Social Sciences and Technology Management, Trondheim.
  • Karau, S.J., Kelly, J.R., 2004, Time Presssure and Team Performance: An Attentional Focus Integration, Research on Managing Groups and Teams, vol. 6: 185-212.
  • Kasper-Fuehrera, E.C., Ashkanasyb, N.M., 2001, Communicating Trustworthiness and Building Trust in, Journal of Management, vol. 27: 235-254.
  • Kauffmann, D., Carmi, G., 2014, How Team Leaders Can Use ICT to Improve Trust among Virtual Teams To Increase Collaboration?, International Journal of Engineering and Innovative Technology [IJEIT], vol. 3, no. 9: 204-221.
  • Kurland, N.B., Bailey, D.E., 1999, Telework: The Advantages and Challenges of Working Here, There, Anywhere, and Anytime, Organizational Dynamics: 53-67.
  • Lau, F., Sarker, S., Sahay, S., 2000, On Managing Virtual Teams, Healthcare Information Management, Communications Canada, vol. 2nd Quarter: 46-52.
  • Leitch Peters, L.M., 2003, Now You See Them, Now You Don't: Toward a Greater Understanding of Virtual Team Effectiveness, Amherst, University of Massachusetts.
  • Lewicki, R.J., Bunker, B.B., 1995, Trust in Relationships: A Model of Trust Development and Decline, in: Conflicts, Cooperation, and Justice, Jossey-Bass, San Fransisco.
  • Lynch, R.P., 2007, The Architecture of Collaborative Innovation Using Cross-Boundary Alliances as Innovation Engines to Unleash the Power of the Value Chain, in: The Architecture of Collaborative Innovation, s. l, The Warren Company.
  • Mankin, D., Cohen, S.G., Bikson, T.K., 1996, Teams and Technology: Fulfilling the Promise of the New Organization, s. l, Harvard Business Press Books.
  • Marguin, J.A., 2010, A Meta-Analysis of Interpersonal Trust and Team Performance, Long Beach, s.n.
  • Martins, L.L., Gilson, L.L., Maynard, M.T., 2004, Virtual Teams: What Do We Know and Where Do We Go from Here?, Joumal of Management, vol. 30, no. 6: 805-835.
  • Martínez-Miranda, J., Pavón, J., 2012, Modeling the Influence of Trust on Work Team Performance, Simulation, vol. 88, no. 4.
  • Mattessich, P.W., Murray-Close, M., Monsey, B.R., 2001, Collaboration: What Makes It Work, 2nd ed., Fieldstone Alliance, Minnesota.
  • Mayer, R.C., Davis, J.H., Schoorman, F.D., 1995, An Integrative Model of Organizational Trust, Academy of Management Review, vol. 20: 709-734.
  • McAllister, D., 1995, Affect- and Cognition-based Trust as Foundations for Interpersonal Co-operation in Organizations, Academy of Management Journal, vol. 38, no. 1: 24-59.
  • McGrath, J.E., 1962, Leadership Behavior: Some Requirements for Leadership Training, U.S. Civil Service Commission, Office of Career Development, Washington, DC.
  • McKnight, D.H., Cummings, L.L., Chervany, N.L., 1998, Initial Trust Formation in New Organizational Relationships, Academy of Management Review, vol. 23, no. 3: 473-490.
  • Meyerson, D., Weick, K.E., Kramer, R.M., 1996, Swift Trust and Temporary Groups, in: Trust in Organizations, s. l, Sage Publications, Thousand Oaks, CA: 166-195.
  • Michie, S.G., Dooley, R.S., Fryxell, G.E., 2006, Unified Diversity in Top-level Teams: Enhancing Collaboration and Quality in Strategic Decision-making, International Journal of Organizational Analysis, vol. 14, no. 2: 130-149.
  • Mishra, A.K., 1996, Organizational Responses to Crisis: The Centrality of Trust, Trust in Organizations: 261-287.
  • Morgeson, F.P., DeRue, D.S., Karam, E.P., 2010, Leadership in Teams: A Functional Approach to Understanding Leadership Structures and Processes, Journal of Management, vol. 36, no. 1: 5-39.
  • Mourtos, N.J., DeJong Okamoto, N., Rhee, J., 2004, Defining, Teaching, and Assessing Problem Solving Skills, 7th UICEE Annual Conference on Engineering Education, Mumbai.
  • Mumbi, C., 2007, An Investigation of the Role of Trust in Virtual Project Management Success, Technology of Murdoch University.
  • O'Neil, H.F., 1999, Perspectives on Computer-based Performance Assessment of Problem Solving, Computers in Human Behavior, vol. 15: 225-268.
  • Osman, B., 2004, Antecedents to Effective Collaboration to Innovate, York University, Toronto.
  • Pazos, P., Ustun, A., DelAguila, R., 2011, The Role of Conflict Management on Virtual Team Performance and Satisfaction, Institute of Industrial Engineers-Publisher, Norcross.
  • Peters, L.M., Manz, C.C., 2007, Identifying Antecedents of Virtual Team Collaboration, Isenberg School of Management, University of Massachusetts, Amherst Massachusetts, USA.
  • Powell, A., Piccoli, G., Ives, B., 2004, Virtual Teams: A Review of Current Literature and Directions for Future Research, The DATABASE for Advances in Information Systems, vol. 35, no. 1: 6-36.
  • Pulnam, L.L., 1992, Rethinking the Nature of Groups in Organizations, in: Small Group Communication: A Reader, s. l, William C Brown, Dubuque, IA: 57-66.
  • Quinn, R.E. et al., 2010, Becoming a Master Manager: A Competing Values Approach, s. l, John Wiley & Sons Inc.
  • Qureshi, S., Liu, M., Vogel, D., 2006, The Effects of Collaboration in Distributed Project Management, Group Decision and Negotiation, vol. 15: 55-75.
  • Raghu, T., Ramesh, R., Chang, A.-M., Whinston, A.B., 2001, Collaborative Decision Making: A Connectionist Paradigm for Dialectical Support, Information Systems Research, vol. 12, no. 4: 363-383.
  • Roth, I., 2010, Virtual Teams Effectiveness as a Function of Using CMC, Recanati Business School, Tel-Aviv University.
  • Salas, E., Dickinson, T.L., Converse, S., Tannenbaum, S.I., 1992, Toward an Understanding of Team Performance and Training, Teams: Their Training and Performance: 3-29.
  • Sarker, S., Valacich, J., 2003, Virtual Team Trust: Instrument Development and Validation in an IS Educational Environment, Information Resource Management Journal, vol. 16, no. 2: 35-55.
  • Saunder, C.S., Ahuja, M.K., 2006, Are All Distributed Teams the Same? Differentiating Between Temporary and Ongoing Distributed Teams, Small Group Research, vol. 37: 622-700.
  • Schaubroeck, J., Lam, S.S.K., Peng, A.C., 2011, Cognition-Based and Affect-Based Trust as Mediators of Leader Behavior Influences on Team Performance, Journal of Applied Psychology, vol. 96, no. 4: 863-871.
  • Sivunen, A., 2008, The Communication of Leaders in Virtual Teams: Expectations and Their Realization in Leaders' Computer Mediated Communication, The Journal of E-working, vol. 2: 47-60.
  • Sørensen, E., Torfing, J., 2012, Collaborative Innovation in the Public Sector, The Innovation Journal: The Public Sector Innovation Journal, vol. 17, no. 1: 1-14.
  • Thomas, D., Bostrom, R., 2008, Building Trust and Cooperation through Technology Adaptation in Virtual Teams: Empirical Field Evidence, Information Systems Management, vol. 25: 45-56.
  • Thomas, V.B., 2010, Virtual Team Effectiveness: An Empirical Examination of the Use of Communication Technologies on Trust and Virtual Team Performance, s. l, UMI Dissertations Publishing.
  • Thomson, A.M., Perry, J.L., 2006, Collaboration Processes: Inside the Black Box, Public Administration Review, vol. 66, no. 6: 20-31.
  • Thomson, A.M., Perry, J.L., Miller, T.K., 2010, Linking Collaboration Processes and Outcomes: Foundations for Advancing Empirical Theory, Big Ideas in Collaborative Public Management: 97-120.
  • Trainer, E.H., 2012, Supporting Trust in Globally Distributed Software Teams: The Impact of Visualized Collaborative Traces on Perceived Trustworthiness, University Of California, Irvine, UMI Dissertation Publishing.
  • Turban, E., Leidner, D., McLean, E., Wetherbe, J., 2006, Information Technology for Management: Transforming Organizations in the Digital Economy, John Wiley & Sons, Hoboken.
  • Turban, E., Liang, T.-P., Wu, S.P., 2011, A Framework for Adopting Collaboration 2.0 Tools for Virtual Group Decision Making, Group Decision and Negotiation, vol. 20, no. 2: 137-154.
  • Ustun, A., Pazos, P., 2012, The Impact of Online Collaboration Spaces on Virtual Team Outcomes, s. l, s.n.
  • Van Gelder, S., 2011, The Effectiveness of Knowledge Sharing and Collaboration in Creating High Performance Work Teams, Pepperdine University: UMI Dissertations Publishing.
  • Wakefield, R.L., Leidner, D.E., Garrison, G., 2008, A Model of Conflict, Leadership, and Performance in Virtual Teams, Information Systems Research, vol. 19, no. 4: 434-455.
  • Warkentin, M.E., Sayeed, L., Hightower, R., 1997, Virtual Teams versus Face-to-Face Teams: An Exploratory Study of a Web-based Conference System, Decision Sciences, vol. 28, no. 4.
  • Webber, S.M., 2002, Leadership and Trust Facilitating Cross-functional Team Success, Journal of Management Development, vol. 21, no. 3-4: 201.
  • Williams, M., 2001, In Whom We Trust: Group Membership as an Affective Context for, Academy of Management Review, vol. 26: 377-396.
  • Yukl, G.A., 2012, Leadership in Organizations, 8th ed., Prentice Hall, NJ.
  • Zaccaro, S.J., Rittman, A.L., Marks, M.A., 2001, Team Leadership, Leadership Quarterly, vol. 12: 451-483.
  • Zofi, Y., 2012, A Manager's Guide to Virtual Teams, AMACOM, New York.
Typ dokumentu
Bibliografia
Identyfikatory
Identyfikator YADDA
bwmeta1.element.ekon-element-000171401113

Zgłoszenie zostało wysłane

Zgłoszenie zostało wysłane

Musisz być zalogowany aby pisać komentarze.
JavaScript jest wyłączony w Twojej przeglądarce internetowej. Włącz go, a następnie odśwież stronę, aby móc w pełni z niej korzystać.