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2015 | nr 3(31) | 9--24
Tytuł artykułu

Moderators of Job Characteristics - Job Satisfaction Relationship in the Tourism Industry

Treść / Zawartość
Warianty tytułu
Moderatory zależności pomiędzy cechami pracy a satysfakcją z pracy w gospodarce turystycznej
Języki publikacji
EN
Abstrakty
Postrzeganie kapitału ludzkiego jako podstawy tworzenia przewagi konkurencyjnej na współczesnym rynku skłania podmioty gospodarcze do kształtowania środowiska pracy sprzyjającego pozyskaniu i utrzymaniu pracowników o odpowiednich kompetencjach. Celem artykułu jest identyfikacja kryteriów różnicujących zależność pomiędzy cechami pracy a satysfakcją z pracy w turystyce. Analizie poddano czynniki indywidualne, organizacyjne i krajowe. W rozważaniach wykorzystano wyniki piątej edycji European Working Condition Survey przeprowadzonej przez Eurofound. Badania pokazują, że satysfakcja z pracy w turystyce zależy przede wszystkim od relacji społecznych, a w dalszej kolejności od korzyści ekonomicznych, treści pracy i możliwości rozwoju. Na siłę zależności pomiędzy tymi kategoriami wpływa status zatrudnienia, wielkość przedsiębiorstwa, rodzaj prowadzonej działalności oraz udział turystyki w tworzeniu miejsc pracy w gospodarce.(abstrakt autora)
EN
Human capital is generally recognised as the foundation of competitive advantage in the modern economy. Hence methods of work environment development have attracted more attention to recruit and retain high-quality job candidates. The purpose of the paper is to identify factors that moderate the relationship between job characteristics and job satisfaction in the tourism industry. Individual, organizational, and national components have been put under investigation. The paper analyses results of the 5th European Working Condition Survey run by Eurofound. The investigation reveals that the overall satisfaction with work in tourism is associated primarily with social value, followed by economic value, job content, and development value. Job characteristics - job satisfaction relationship is moderated by employment status of respondents, company size, type of activity, and T&T contribution to employment.(author's abstract)
Słowa kluczowe
Twórcy
  • Poznań University of Economics and Business
Bibliografia
  • Andreassen T.W., Lanseng E.J., Service Differentiation: A Self-Image Congruency Perspective on Brand Building in the Labor Market, "Journal of Service Management" 2010, Vol. 21, No. 2.
  • Back K.J., Lee C.K., Abbott J., Internal Relationship Marketing: Korean Casino Employees' Job Satisfaction and Organizational Commitment, "Cornell Hospitality Quarterly" 2011, Vol. 52, No. 2.
  • Bednarska M.A., Quality of Work Life in Tourism - Implications for Competitive Advantage of the Tourism Industry, "Journal of Travel and Tourism Research" Spring & Fall, 2013.
  • Bednarska M.A., Tourism Jobs and Subjective Well-Being at Work: A Cross-National Analysis, "European Journal of Tourism, Hospitality and Recreation" 2014, Vol. 5, No. 2.
  • Brown S.P., Lam S.K., A Meta-Analysis of Relationships Linking Employee Satisfaction to Customer Responses, "Journal of Retailing" 2008, Vol. 84, No. 3.
  • Eurofound, European Working Conditions Survey 2010 [computer file], UK Data Archive, Colchester, http://www.esds.ac.uk/findingData.
  • Eurofound, Fifth European Working Conditions Survey, Publications Office of the European Union, Luxembourg 2012, http://www.eurofound.europa.eu/ surveys/ewcs/2010
  • Eurostat, Employment and unemployment (Labour Force Survey) 2010, http://ec.europa. eu/eurostat/data/database.
  • Gu Z., Siu R.C.S., Drivers of Job Satisfaction as Related to Work Performance in Macao Casino Hotels: An Investigation Based on Employee Survey, "International Journal of Contemporary Hospitality Management" 2009, Vol. 21, No. 5.
  • Heskett J.L., Jones T.O., Loveman G.W., Sasser W.E., Schlesinger L.A., Putting the Service-Profit Chain to Work, "Harvard Business Review" July-August 1994.
  • Huang X., van de Vliert E., Where Intrinsic Job Satisfaction Fails to Work: National Moderators of Intrinsic Motivation, "Journal of Organizational Behavior" 2003, Vol. 24, No. 2.
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  • Lusch R.F., Vargo S.L., O'Brien M., Competing Through Service: Insights from Service- -Dominant Logic, "Journal of Retailing" 2007, Vol. 83, No. 1.
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  • Mount M., Ilies R., Johnson E., Relationship of Personality Traits and Counterproductive Work Behaviors: The Mediating Effects of Job Satisfaction, "Personnel Psychology" 2006, Vol. 59, No. 3.
  • Ng S.I., Sambasivan M., Zubaidah S., Antecedents and Outcomes of Flight Attendants' Job Satisfaction, "Journal of Air Transport Management" 2011, Vol. 17, No. 5.
  • Schneider B., White S.S., Paul M.C., Linking Service Climate and Customer Perceptions of Service Quality: Test of a Causal Model, "Journal of Applied Psychology" 1998, Vol. 83, No. 2.
  • World Tourism Organization, International Recommendations for Tourism Statistics 2008, Studies in Methods, Series M, No. 83/ Rev.1, United Nations, New York 2010.
  • ] World Travel & Tourism Council, Economic Data Search Tool 2010, http://www.wttc. org/research/economic-impact-research.
  • Yang J.T., Antecedents and Consequences of Job Satisfaction in the Hotel Industry, "International Journal of Hospitality Management" 2010, Vol. 29, No. 4.
  • Yee R.W.Y., Yeung A.C.L., Cheng T.C.E., The Service-Profit Chain: An Empirical Analysis in High-Contact Service Industries, "International Journal of Production Economics" 2011, Vol. 130, No. 2.
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  • Zopiatis A., Constanti P., Theocharous A.L., Job Involvement, Commitment, Satisfaction and Turnover: Evidence from Hotel Employees in Cyprus, "Tourism Management" 2014, Vol. 41.
Typ dokumentu
Bibliografia
Identyfikatory
Identyfikator YADDA
bwmeta1.element.ekon-element-000171409771

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