Czasopismo
Tytuł artykułu
Autorzy
Warianty tytułu
Języki publikacji
Abstrakty
In today's turbulent environment it is difficult to imagine a modern company knowingly waives the benefits of electronic communication. Simultaneously there is a multitude of companies that misuse these tools, that makes their actions usually having exactly opposite results of intended. Due to advantages of the Internet as a communication channel and effective advertising medium, more and more companies decide to invest into it. In Poland in 2013, with nearly 7 billion of PLN spent on advertising, more than 21% was invested in online promotion. Furthermore, Internet as an advertising channel of communication is the only one noting regular annual increase in spending on advertising campaigns in comparison to other media. This article is an attempt to show the merits of building companys' competitive advantage with the use of Internet and particular regard to social media. It presents both own model on-line communication and the results of research among 11 largest retail banks in Poland and opinions of their 1800 customers. (original abstract)
Czasopismo
Rocznik
Tom
Numer
Strony
151--165
Opis fizyczny
Twórcy
autor
- University of Lodz, Poland
Bibliografia
- Barney J. (1991). Firm resources and sustained competitive advantage. Journal of Management 17(1), 99-120. In: S.S. Sengupta (Ed.) Busines and society (p. 7) New Dheli: Discovery Publishing House.
- Braun P. (2006). Linking small business networks with innovation in: E. Coakes, S. Clarke (Eds.) Encyclopedia of communities of practice in information and knowledge managemt (pp. 346- 352), Hershey, PA: Idea Group Reference.
- Budweiser (2014), Crowdsourcing Projects led by Anheuser-Busch, Crowdsourcing.org Retrieved from http://www.crowdsourcing.org/navigate-search?q=Budweiser 04/30/2014.
- Chaston I. (2012). Strategy for sustainable competitive advantage: surviving declining demand and China's global development. New York, NY: Routledge.
- Conversocial (2014), Tweet, Email or Call? Which Brands are re-directing Social Media Complaints to Traditional Channels. Best Practice Reports. Retrieved from http://www.conversocial.com/resources/best-practice-reports 04/29/2014
- Crowdspring (2014), The world's
Typ dokumentu
Bibliografia
Identyfikatory
Identyfikator YADDA
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