The Role of Kaizen in Creating Radical Performance Results in a Logistics Service Provider

• Autorzy: Erez Agmoni

Warianty tytułu

Die Rolle des Kaizen-Systems bei der Erzielung Radikaler Betriebsergebnisse bei Lieferanten von Logistischen Dienstleistungen

Rola Kaizena w tworzeniu radykalnych wyników działalności u dostarczyciela usług logistycznych

• Języki publikacji: EN

Abstrakty

EN

Background: This study investigates the role of an incremental change in organizational process in creating radical performance results in a service provider company. The role of Kaizen is established prominently in manufacturing, but is nascent in service applications. This study examines the impact of introducing Kaizen as an ODI tool-how it is applied, how it works, and whether participants believe it helps service groups form more effective working relationships that result in significant performance improvements.
Methods: Exploring the evolving role of Kaizen in service contexts, this study explores a variety of facets of human communication in the context of continuous improvement and teamwork inter-organizationally. The paper consists of an archival study and an action research case study. A pre-intervention study consisting of observations, interviews, and submission of questionnaires to employees of a manufacturing and air-sea freight firm was conducted. A Kaizen intervention occurred subsequently, and a post-intervention study was then conducted.
Results: Radical improvements in both companies such as 30% financial growth, 81% productivity improvement and more are demonstrated in this paper.
Conclusions: Findings offer unique insights into the effects of Kaizen in creating radical performance improvements in a service company and its customer. Both qualitative and quantitative results of business, satisfaction, and productivity suggest time invested in introducing Kaizen into a service organization helps the companies improve relationships and improve the bottom line dramatically. (original abstract)

Wstęp: W pracy zaprezentowano badania nad postępującymi zmianami w procesie organizacyjnym dla otrzymania radykalnych wyników działalności dostarczyciela usług logistycznych. Znaczenie stosowania systemu Kaizen jest szeroko znana i stosowana w procesie produkcyjnym, ale nie w usługach. Praca bada wpływ wprowadzenia Kaizena jako narzędzia ODI, sposobu pracy i jego wpływu na polepszenie oferowanych usług dla grup docelowych i w rezultacie wpływu na wzrost efektywności pracy.
Metody: Badając ewolucyjną rolę Kaizena w obszarze usług, przeanalizowano wiele aspektów komunikacji w kontekście ciągłej jej poprawy oraz wpływu na poprawę organizacji pracy grupowej. Praca składa się z dwóch części: analizy zrealizowanych wcześniej prac na ten temat oraz analizy przypadku. Dane były zbierana poprzez proces obserwacji, przeprowadzania wywiadów i ankiet wśród pracowników produkcji oraz firmy oferujące przewozy morskie i powietrzne. Następnie wprowadzono zasady Kaizena i przeanalizowano ich wpływ.
Wyniki: W obu przedsiębiorstwa zaobserwowano wzrost 30% w obszarze finansowym oraz 81% wzrostu produktywności.
Wnioski: Otrzymane wyniki dają unikalne obraz efektów Kaizena dla poprawy efektywności działalności u dostawcy usług logistycznych. Otrzymane jakościowo i ilościowe wyniki finansowe, poprawy zadowolenia klientów oraz wzrostu produktywności po wprowadzeniu Kaizena pozwalają firmom na istotną poprawę stosunków biznesowych oraz opłacalności działalności. (abstrakt oryginalny)

Słowa kluczowe

EN

Kaizen; Logistic services; Cooperation; Motivation

PL

Kaizen; Usługi logistyczne; Współpraca; Motywacje

• Czasopismo: LogForum
• Rocznik: 2016
• Tom: 12
• Numer: nr 3
• Strony: 225--245

Twórcy

autor

Erez Agmoni

• Graduate School of Business, Assumption University of Thailand, Bangkok, Thailand

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Identyfikatory

DOI

10.17270/J.LOG.2016.3.4