Study of Customer Satisfaction with Living Conditions in New Apartment Buildings

• Autorzy: Natalija Lepkova , Egle Butkiene , Mirosław Bełej
• Języki publikacji: EN

Abstrakty

EN

The article aims to analyze the Lithuanian housing market and to look into the satisfaction of people with living conditions in new apartment buildings on this market. The article presents the concept of customer satisfaction in construction and the criteria that define the quality of dwellings; the benefits, consequences, merits and demerits of the assessment of customer satisfaction are also named. A survey of customer satisfaction helped to evaluate the quality of dwellings according to their technical and functional parameters, as well as the degree of cooperation between customers and contractors/builders. The customer satisfaction index (CSI) and the degree of loyalty were calculated, and then a customer satisfaction matrix was built up. (original abstract)

Słowa kluczowe

EN

Customer Satisfaction Index (CSI); Real estate market; People's living conditions

PL

Indeks Satysfakcji Klienta; Rynek nieruchomości; Warunki życia ludności

• Czasopismo: Real Estate Management and Valuation
• Rocznik: 2016
• Numer: vol. 24, iss. 3
• Strony: 52--70

Twórcy

autor

Natalija Lepkova

• Vilnius Gediminas Technical University, Lithuania

autor

Egle Butkiene

• JSC Cognizant Technology Solutions, Lithuania

autor

Mirosław Bełej

• University of Warmia and Mazury in Olsztyn, Poland

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Identyfikatory

DOI

10.1515/remav-2016-0021