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2016 | 9 | nr 3 | 76--88
Tytuł artykułu

The Role of Trust in Doctor-Patient Relationship : Qualitative Evaluation of Online Feedback from Polish Patients

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Apart from the fact that trust between doctors and patients is a source of sustainable relations, affecting the behaviour of both parties, it also has its therapeutic value. Therefore, this paper aims to construct a model of trust in the doctor-patient relationship based on qualitative research (analysis of the contents of Internet message boards). The study has revealed that trust towards doctors is a result of overlapping and interpenetration of two levels of trust: macro- and meso-. Macro-trust can be seen as a context in which all the dimensions of institutional trust are 'embedded'. Whereas meso-trust (institutional) is described in terms of three dimensions: benevolence, competence and integrity. (original abstract)
Opis fizyczny
  • Bialystok University of Technology, Poland
  • University of Szczecin, Poland
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