The Models Evaluating Courier and Messenger Companies in Poland

• Autorzy: Ewa Chodakowska
• Języki publikacji: EN

Abstrakty

EN

Data Envelopment Analysis (DEA) is a well-established, popular, and often used method for efficiency evaluation of units from all sector, both commercial and nonprofit organisations, of any scale of operations. Network DEA models are a relatively recent approach used to examine the efficiency of decision-making units (DMUs) having an internal structure of sub-processes. The article presents the concept of DEA network models in estimating the efficiency of courier and messenger companies with relations to their business clients. The considerations are supported by an example of data concerning leaders from the sector of couriers and messengers in Poland and one of the biggest and most popular online stores. The results are compared with the traditional DEA approach. In addition, to measure reliability for DEA scores, the jackknife procedure was performed. The author proves the usefulness of network DEA as a research and management tool. (original abstract)

Słowa kluczowe

EN

Data Envelopment Analysis (DEA); Research efficiency; Effectiveness; Effectiveness evaluation; Decision optimization; Courier services; Courier services company

PL

Metoda DEA (analiza obwiedni danych); Badanie efektywności; Efektywność; Ocena efektywności; Optymalizacja decyzji; Usługi kurierskie; Przedsiębiorstwo kurierskie

• Czasopismo: Ekonomia i Zarządzanie
• Rocznik: 2016
• Numer: nr 4
• Strony: 50--58

Twórcy

autor

Ewa Chodakowska

• International China and Central-Eastern Europe Institute of Logistics and Service Science, Poland

Bibliografia

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Identyfikatory

DOI

10.1515/emj-2016-0032