Offshored Service Cost Model as a Key Post-Transition Challenge

• Autorzy: Damian Kedziora , Andrzej Kraslawski , Timo Kärri
• Języki publikacji: EN

Abstrakty

EN

Business process offshoring has been dynamically growing worldwide in the last few years, facilitated by the corporate need for operational expenses reduction, overcoming skilled workers shortage and the potential for operations optimization. At every stage of organizational changes, there are various challenges the service offshoring managerial community constantly struggles with. The paper presents the offshored service cost model that can be adjusted and applied for service budgeting, valuation and control, for it has been identified as the most common challenge affecting Polish service offshoring corporations in the post-transition period. The need for strengthening this area of knowledge was identified through empirical research and the case study conducted in this work serves for presenting the authors' insights on cost modelling for offshored business services. (original abstract)

Słowa kluczowe

EN

Offshoring; Cost models; Business processes

PL

Offshoring; Modele kosztów; Procesy biznesowe

• Czasopismo: Journal of International Studies
• Rocznik: 2016
• Tom: 9
• Numer: nr 3
• Strony: 229--240

Twórcy

autor

Damian Kedziora

• Lappeenranta University of Technology, Finland

autor

Andrzej Kraslawski

• Lappeenranta University of Technology, Finland; Lodz University of Technology, Poland

autor

Timo Kärri

• Lappeenranta University of Technology, Finland

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Identyfikatory

DOI

10.14254/2071-8330.2016/9-3/18