Examining the Impact of Electronic Supply Chain Management Processes on Customer Satisfaction: a Literature Review

• Autorzy: Mohammed Dawood Schamout , Okechukwu Lawrence Emeagwali
• Języki publikacji: EN

Abstrakty

EN

This paper aims to discuss a collection of empirical studies examining the impact of electronic supply chain management (e-SCM) processes on customer satisfaction. A review of the relevant literature has shown that a limited number of previous studies has attempted to identify the impact of e-SCM processes on customer satisfaction. Thus, the obtained data from the secondary source will be discussed and explained here. Findings of this study show the impact of e-SCM processes on customer satisfaction. This study has been based on a literature review and opens the door for future researchers to further expand this field.(original abstract)

Słowa kluczowe

EN

Supply Chain Management (SCM); Literature review

PL

Zarządzanie łańcuchem dostaw; Przegląd literatury

• Czasopismo: Business and Economic Horizons
• Rocznik: 2016
• Numer: vol. 12, iss. 3
• Strony: 141--163

Twórcy

autor

Mohammed Dawood Schamout

• Girne American University, Cyprus (Northern)

autor

Okechukwu Lawrence Emeagwali

• Girne American University, Cyprus (Northern)

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Identyfikatory

DOI

10.15208/beh.2016.11