Management of the Support Business Processes at the Enterprises : Pros and Cons of Outsourcing

• Autorzy: Nataliya Chukhray , Solomiya Matviy
• Języki publikacji: EN

Abstrakty

EN

The article investigates the state of the support business processes management at the enterprises. It presents the results of the conducted marketing research on the relevance of the secondary business processes outsourcing. The proposed matrix "Complexity - Importance" can serve as a tool for the strategic analysis and management of the support business processes of the enterprise, and classify them according to the "complexity" and "importance" criteria. The most important criteria concerning the transfer of the secondary business processes for the outside implementation is the price, highly qualified staff, reliability, use of innovative approaches. (original abstract)

Słowa kluczowe

EN

Business processes; Marketing research; Outsourcing

PL

Procesy biznesowe; Badania marketingowe; Outsourcing

• Czasopismo: Przedsiębiorczość i Zarządzanie
• Rocznik: 2016
• Numer: t. 17, z. 9, cz. 3 Marketing w rozwoju innowacyjności
• Strony: 155--167

Twórcy

autor

Nataliya Chukhray

• University of Social Sciences

autor

Solomiya Matviy

• Lviv Polytechnic National University, Lviv, Ukraine

Bibliografia

• Denysenko L., Shatska S. (2014), Conceptual principles of business process classification as a basis for the development of the organization business system, [online] http://www.economy.nayka.com.ua/?op=1&z=1558, access: December 29, 2014.
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• Lepeiko T. (2009), Reengineering of business- processes: educational and practical guide in the charts and tables, Edition of KhNUE, Kharkiv.
• Porter M. (2005), On Competition, Publishing House "Williams", Moscow.
• Vynogradova O. (2006), Reengineering of commercial enterprise: theory and methodology, Donetsk.