Performance measurement and high team performance building using the Prism Team Performance Diagnostic

• Autorzy: Anna Wierzchowska , Kinga Wierzchowska
• Języki publikacji: EN

Abstrakty

EN

The aim of this article is to present the use of PRISM Team Performance Diagnostic to diagnose the team performance of the employees of an IT company. The article presents the different stages of team performance diagnosis with results and identifies possible solutions to the problem of poor performance of the team and the precise actions which should be taken by the leader. The teams managed with traditional methods never obtain high performance. The implementation of enterprise performance management tools using the PRISM Team Performance Diagnostic allows an organisation to build a high-performance team and achieve better business results. In companies using this tool, the involvement of employees, the company's revenues, customer satisfaction and the level of customer retention can be increased from 1 up to 20%. (original abstract)

Słowa kluczowe

EN

IT enterprises; Diagnostic techniques; Management

PL

Przedsiębiorstwo informatyczne; Techniki diagnostyczne; Zarządzanie

• Czasopismo: Annals of Marketing Management & Economics
• Rocznik: 2016
• Tom: 2
• Numer: nr 2
• Strony: 73--88

Twórcy

autor

Anna Wierzchowska

• University of Applied Sciences in Wałcz, Poland

autor

Kinga Wierzchowska

• University of Applied Sciences in Wałcz, Poland

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