Wykorzystanie koncepcji EFQM w procesie realizacji strategii

• Autorzy: Joanna Radomska

Warianty tytułu

Using the EFQM Concept in Strategy Implementation Process

• Języki publikacji: PL

Abstrakty

W niniejszym opracowaniu przedstawione zostały wzajemne relacje zachodzące pomiędzy składowymi modelu EFQM oraz wskazano na pewne niedostatki koncepcyjne, utrudniające jego wdrożenie. Zaproponowana została koncepcja zastosowania modelu w procesie realizacji strategii poprzez wykorzystanie niektórych jego składowych zaliczanych do kategorii potencjału, takich jak przywództwo, strategia, zasoby, pracownicy oraz procesy. W kategorii wyniku natomiast założono analizę dwóch elementów - mierników oraz wyników biznesowych. Wykluczone zostały oryginalnie proponowane wyniki w obszarze pracowników, klientów i społeczeństwa. Jest to uzasadnione przede wszystkim zamysłem wykorzystania modelu w procesie implementowania koncepcji rozwojowych, co oznacza, iż ocena efektywności prowadzonych w tym zakresie działań powinna być uzależniona od zamierzeń strategicznych i specyfiki organizacji oraz mieć charakter otwarty. (abstrakt oryginalny)

EN

This paper presents the mutual relations between the components of the EFQM model and identifies some conceptual shortcomings hindering its implementation. The proposed concept was to use the model in the process of strategy implementation by using some of its components belonging to the category of potential, such as leadership, strategy, resources, employees and processes. In the category of result, it was proposed to analyze two elements - metrics and business results. The originally proposed results in the area of employees, customers and society were excluded. This is justified primarily by using the model in the process of implementing the concept of development, which means that the assessment of the efficiency of activities in this area should be dependent on the strategic plans and the specific nature of the organization. (original abstract)

Słowa kluczowe

PL

Implementacja; Strategia rozwoju; Model Europejskiej Fundacji Zarządzania Jakością (EFQM)

EN

Implementation; Development strategy; European Foundation for Quality Management Model (EFQM)

• Czasopismo: Marketing i Rynek
• Rocznik: 2017
• Numer: nr 4 (CD)
• Strony: 316--323

Twórcy

autor

Joanna Radomska

• Uniwersytet Ekonomiczny we Wrocławiu

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