Implementation of ITIL Service Lifecycle in Small and Medium-Sized Enterprises of Polish ICT Sector

• Autorzy: Magdalena Ciesielska
• Języki publikacji: EN

Abstrakty

EN

The aim of the article is to present implementation of ITIL Service Lifecycle in SMEs of ICT sector in Poland. Modern IT firms turn their attention toward business-oriented service provisioning. ITSM frameworks, such as ITIL enable this shift of IT firms. This article presents unique knowledge on ITIL Service Lifecycle processes adoption in SMEs with particular emphasis on deployment in different ICT sector. Article presents result of own study on 345 SMEs of ICT sector in Poland. (original abstract)

Słowa kluczowe

EN

Small business; Life cycles; Services; Teleinformation services; Information and Communication Technology (ICT); Research results

PL

Małe i średnie przedsiębiorstwa; Cykl życia; Usługi; Usługi teleinformatyczne; Technologie informacyjne i telekomunikacyjne; Wyniki badań

• Czasopismo: Information Systems in Management
• Rocznik: 2017
• Tom: 6
• Numer: nr 2
• Strony: 85--96

Twórcy

autor

Magdalena Ciesielska

• Opole University of Technology

Bibliografia

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