Crowdsourcing w sektorze publicznym - wyzwanie badawcze

• Autorzy: Regina Lenart-Gansiniec

Warianty tytułu

Crowdsourcing in the Public Sector - a Research Challenge

• Języki publikacji: EN

Abstrakty

EN

Crowdsourcing in a general approach signifies a process of acquiring knowledge, ideas, and inspirations from the crowd. In this aspect, the Internet is a supplementary tool and a specific medium. In economic practice it has become a megatrend, which drives innovations, collaboration in the field of scientific research, business, or society. It is reached by more and more organisations, for instance considering its potential business value. One perceives a connection between crowdsourcing and building of a competitive advantage, improving business processes , optimising of the costs of the organisation's activity or business models. This notion of crowdsourcing is gaining more and more interest among researchers. However, according with the opinion of many authors, the majority of publications is oriented at using it in commercial organisations. This phenomenon is insufficiently analysed from the point of view of public organisations. At the same time it is emphasised that crowdsourcing in public organisations is the current direction of research since crowdsourcing is viewed as a combination of collaboration, aggregation, collective work, consensus, and creativity. What is important is that public organisations begin to reach for this type of solution. In this article the idea of crowdsourcing was brought closer, further on a review of existing research studies related to crowdsourcing in public organisations was presented and possible directions of further research were outlined. The main goal of this article is presenting the existing theoretical and empirical output connected with crowdsourcing in public organisations indicating current research challenges in this field. The methodology of a systematic literature review was used in order to realise the goal constructed in this way. Based on that, the following research challenges were proposed: harmonisation and making more specific the notion's conceptualisation, conducting multidimensional and holistic research taking into account the role of the worker and the crowd, developing ways of measuring, and the conceptual framework of organisational conditions. (original abstract)

Crowdsourcing w ujęciu ogólnym oznacza proces pozyskiwania wiedzy, pomysłów, inspiracji z tłumu. Narzędziem pomocniczym i swoistym medium jest tutaj Internet. W praktyce gospodarczej stał się megatrendem, który napędza innowacje, współpracę w dziedzinie badań naukowych, biznesu czy społeczeństwa. Sięga po niego coraz więcej organizacji, chociażby z uwagi na potencjalną wartość biznesową. Dostrzega się powiązanie crowdsourcingu z budowaniem przewagi konkurencyjnej, doskonaleniem procesów biznesowych, optymalizacją kosztów działalności organizacji czy modeli biznesowych. Pojęcia to wzbudza coraz większe zainteresowanie wśród badaczy. Jednakże, zgodnie z opinią wielu autorów, większość publikacji zorientowanych jest na jego wykorzystanie w organizacjach komercyjnych. W sposób niewystarczający zjawisko to analizowane jest z punktu widzenia organizacji publicznych. Podkreśla się przy tym, że crowdsourcing w organizacjach publicznych jest aktualnym kierunkiem badań. Bowiem crowdsourcing postrzegany jest jako połączenie współpracy, agregacji, pracy zespołowej, konsensusu oraz kreatywności. Organizacje publiczne zaczynają sięgać po tego typu rozwiązania. W artykule przybliżono ideę crowdsourcingu, dalej - przedstawiono przegląd dotychczasowych badań dotyczących crowdsourcingu w organizacjach publicznych oraz nakreślono możliwe kierunki dalszych badań. Celem niniejszego artykułu jest przedstawienie dotychczasowego dorobku teoretycznego oraz empirycznego nad crowdsourcingiem w organizacjach publicznych ze wskazaniem aktualnych wyzwań badawczych w tym obszarze. (abstrakt oryginalny)

Słowa kluczowe

EN

Crowdsourcing; Public sector; Public organisations; Literature review; Conceptualisation

PL

Crowdsourcing; Sektor publiczny; Organizacje publiczne; Przegląd literatury; Konceptualizacja

• Czasopismo: Humanities and Social Sciences
• Rocznik: 2017
• Tom: 22 (XXII)
• Numer: nr 24 (1)
• Strony: 143--166

Twórcy

autor

Regina Lenart-Gansiniec

• Uniwersytet Jagielloński

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Identyfikatory

DOI

10.7862/rz.2017.hss.10