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2017 | 16 | nr 2 | 75--98
Tytuł artykułu

Coaching Process and Its Influence on Employees' Competencies in the Hospitality Sector - Case Study

Autorzy
Treść / Zawartość
Warianty tytułu
Proces coachingu oraz jego wpływ na rozwój kompetencji pracowników w hotelarstwie - case study
Języki publikacji
EN
Abstrakty
Tło badań. Coaching w hotelarstwie wykorzystywany jest rzadko. Jest to branża borykająca się z licznymi trudnościami w obszarze zarządzania zasobami ludzkimi. Tymczasem ze względu na specyfikę i wyróżniające elementy tej metody przynosi wiele korzyści.
Cel badań. Pojawiają się zatem pytania: jak często coaching jest wykorzystywany w hotelarstwie? Który z jego elementów (wyznaczanie celów, aktywne słuchanie, zadawanie pytań, udzielanie informacji zwrotnych czy budowanie twórczej atmosfery) ma największy wpływ na rozwój kompetencji? Dodatkowo, z punktu widzenia luki w badaniach naukowych: które kompetencje są rozwijane za pomocą coachingu w hotelarstwie?
Metodologia. W związku z rzadkim stosowaniem coachingu w hotelarstwie wykorzystano case study jako metodę badawczą.
Kluczowe wnioski. Coaching jest rzadko wykorzystywany w hotelarstwie. Najważniejszym jego elementem jest zadawanie przez coacha pytań, które skłaniają do myślenia - zarówno w przeprowadzonych procesach coachingu, jak i wzorcowych. Coaching jest najbardziej pomocny w rozwoju następujących kompetencji: bardziej efektywne zarządzanie podległym zespołem, komunikacja z pracownikami oraz współpraca zespołowa. (abstrakt oryginalny)
EN
Background. Coaching is rarely used in the hospitality sector, a branch facing numerous problems in the area of Human Resource Management (HRM). Meanwhile, owing to its uniqueness and distinctive features, it contributes to complex competency development, bringing many benefits to HRM.
Research aims. Some questions arise: how is the coaching process implemented in the hospitality sector; which of its elements (setting a coaching goal, coach's active listening, asking questions, providing feedback, or building creative atmosphere) have the biggest influence on competency development? Moreover, from the point of view of a gap in the conducted research, it would be useful to learn which competencies are developed with the help of coaching in the hospitality sector.
Methodology. Due to the rarity of coaching in the hospitality sector a case study method has been used.
Key findings. Coaching is rarely used in the hospitality sector. The most important element of the coaching process is posing thought-provoking questions by a coach - both in the realised as well as in the ideal coaching process. Coaching is most helpful in the development of the following competencies: more effective management of one's team, communication with other employees, and team work. (original abstract)
Rocznik
Tom
16
Numer
Strony
75--98
Opis fizyczny
Twórcy
autor
  • Cracow University of Economics
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Typ dokumentu
Bibliografia
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