A stepwise ISO-based TQM implementation approach using ISO 9001:2015

• Autorzy: Chi-kuang Chen , Karina Anchecta , Yuan-Duen Lee , Jens J. Dahlgaard
• Języki publikacji: EN

Abstrakty

EN

The lack of an implementation roadmap always deters enterprises from choosing Total Quality Management (TQM) as its major management approach. This paper proposes a stepwise ISO-based TQM implementation approach which is based on the notion of the new threedimensional overall business excellence framework developed by Dahlgaard et al. [1]. The proposed approach consists of nine steps comprising three categories: "TQM faith building", "TQM tools and techniques learning", and "system development". The steps in each of the three categories are arranged to span across the proposed nine-step approach. The ISO 9001:2015 standard is used as a case study to demonstrate the proposed approach. The ideas and benefits of the proposed approach are further discussed in relation to this illustration.(original abstract)

Słowa kluczowe

EN

Total Quality Management (TQM); Management; ISO 9001; Case study

PL

Zarządzanie przez jakość; Zarządzanie; Normy ISO 9001; Studium przypadku

• Czasopismo: Management and Production Engineering Review
• Rocznik: 2016
• Tom: 7
• Numer: nr 4
• Strony: 65--75

Twórcy

autor

Chi-kuang Chen

• Yuan Ze University, Taiwan

autor

Karina Anchecta

• Yuan Ze University, Taiwan

autor

Yuan-Duen Lee

• Chang Jung Christian University, Taiwan

autor

Jens J. Dahlgaard

• Linkoping University, Sweden

Bibliografia

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Identyfikatory

DOI

DOI: 10.1515/mper-2016-0037