Czasopismo
Tytuł artykułu
Warianty tytułu
Języki publikacji
Abstrakty
The lack of an implementation roadmap always deters enterprises from choosing Total Quality Management (TQM) as its major management approach. This paper proposes a stepwise ISO-based TQM implementation approach which is based on the notion of the new threedimensional overall business excellence framework developed by Dahlgaard et al. [1]. The proposed approach consists of nine steps comprising three categories: "TQM faith building", "TQM tools and techniques learning", and "system development". The steps in each of the three categories are arranged to span across the proposed nine-step approach. The ISO 9001:2015 standard is used as a case study to demonstrate the proposed approach. The ideas and benefits of the proposed approach are further discussed in relation to this illustration.(original abstract)
Czasopismo
Rocznik
Tom
Numer
Strony
65--75
Opis fizyczny
Twórcy
autor
- Yuan Ze University, Taiwan
autor
- Yuan Ze University, Taiwan
autor
- Chang Jung Christian University, Taiwan
autor
- Linkoping University, Sweden
Bibliografia
- Dahlgaard J.J., Chen C.-K., Jang J.-Y., Banegas L.A., Dahlgaard-Park S.M., Business excellence models: Limitations, reflections and further development, Total Quality Management & Business Excellence, 24, 519-38, 2013.
- Dotchin J.A., Oakland J.S., Theories and concepts in Total Quality Management, Total Quality Management, 3, 133-145, 1992.
- Hellsten U., Klefsj¨o B., TQM as a management system consisting of values, techniques and tools, The TQM Magazine, 12, 238-44, 2000.
- Quazi H.A., Hong C.W., Meng C.T., Impact of ISO 9000 certification on quality management practices: a comparative study, Total Quality Management, 13, 53-67, 2002.
- Black S.E., Lynch L.M., Human-capital investments and productivity, The American Economic Review, 82, 263-67, 1996.
- Dahlgaard-Park S.M., Chen C.-K., Jang J.-Y., Dahlgaard J.J., Diagnosing and prognosticating the quality movement - a review on the 25 years quality literature (1987-2011), Total Quality Management & Business Excellence, 24, 1-18, 2013.
- Dahlgaard-Park S.M., The quality movement: where are you going,Total Quality Management & Business Excellence, 22, 493-516, 2011.
- Porter L.J., Tanner S.J., Assessing Business Excellence (2nd ed.), Elsevier Butterworth-Heinemann, Linacre House, Jordan Hill, Oxford, 2004.
- Sun H.G., Diffusion and contribution of Total Quality Management: an empirical study in Norway, Total Quality Management, 10, 901-914, 1999.
- Gharakhani D., Rahmati H., Farrokhi M.R., Farahmandian A., Total Quality Management and Organizational Performance, American Journal of Industrial Engineering, 1, 46-50, 2013.
- Dahlgaard-Park S.M., The evolution patterns of quality management: some reflections on the quality movement, Total Quality Management, 10, 473-80, 1999.
- Poksinska B., Dahlgaard J.J., Antoni M., The state of ISO 9000 certification: a study of Swedish organizations, The TQM Magazine, 14, 297-306, 2002.
- Boulter L., Bendell T., Dahlgaard J., Total quality beyond North America: a comparative analysis of the performance of European Excellence Award winners, International Journal of Operations & Production Management, 33, 2, 197-215, 2013.
- Tsim Y., Yeung V., Leung E.T., An adaptation to ISO 9001: 2000 for certified organisations, Managerial Auditing Journal, 17, 245-50, 2002.
- Hendricks K., Singhal V., Does implementing an effective TQM program actually improve operating performance? Empirical evidence from firms that have won quality awards, Management Science, 43, 9, 1258-74, 1997.
Typ dokumentu
Bibliografia
Identyfikatory
Identyfikator YADDA
bwmeta1.element.ekon-element-000171516872