Stakeholders and Resources in Public Hospitals. Towards an Integrated View

• Autorzy: Agata Austen , Aldona Frączkiewicz-Wronka
• Języki publikacji: EN

Abstrakty

EN

Background Public organizations need to satisfy their stakeholders to obtain political legitimization and the resources that follow it. According to the resource dependence theory (RDT), organizations should pay more attention to the stakeholders who control resources critical to the organization than to stakeholders who do not control vital resources. On the other hand, consistent with the resource based view (RBV), if they are to operate, act on opportunities and minimize threats, which is necessary to satisfy key stakeholders, they need resources and capabilities. Thus stakeholders might be seen as a link between external and internal resources. Purposes Our research attempted to comprehend the logic of strategic choices referring to stakeholders and resources. The underlying question was about the ability of recognizing the resources necessary for operating and satisfying key stakeholders. We attempt to thoroughly understand the decisions taken by public hospitals in relation to their stakeholders and the resources needed for their operation. Providing quantitative findings, we aim at answering the question how the resource based view (RBV), resource dependence theory (RDT) and stakeholder management can be used to explain the decisions made in public organizations in terms of stakeholder management. Methodology/Approach We used a survey and two vignettes to test the presented hypotheses. The research sample was 93 public hospitals operating in southern Poland. Findings Our research shows that applying orientation both towards RBV and RDT is positively correlated with organizational effectiveness. Managers use these two approaches to take actions oriented towards meeting the goals of the stakeholders, although we found that RBV is the fundamental approach. Although we expected that they invest resources in relationships with these stakeholders that allow them to acquire further resources, we found no support for this assumption. Practical implications An organization's ability to configure its own resources and acquire resources from its environment may determine whether it is able to achieve competitive advantage or not. Managers may have insufficient skills in stakeholder management, recognizing both the internal and external resources and presenting their own resources to be able to gain resources from the stakeholders. Building competencies in strategic management is necessary among managers operating in a healthcare setting.(original abstract)

Słowa kluczowe

EN

Resource Based View (RBV); Stakeholders; Organisational effectiveness; Hospital service; Public hospitals

PL

Podejście oparte na zasobach; Interesariusze; Efektywność organizacyjna; Szpitalnictwo; Szpitale publiczne

• Czasopismo: Argumenta Oeconomica
• Rocznik: 2018
• Numer: nr 1 (40)
• Strony: 253--274

Twórcy

autor

Agata Austen

• University of Economics in Katowice, Poland

autor

Aldona Frączkiewicz-Wronka

• University of Economics in Katowice, Poland

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Identyfikatory

DOI

10.15611/aoe.2018.1.11