Application of the Self-Assessment Method in Support of the Improvement of the Quality Management System Efficiency

• Autorzy: Iveta Paulová
• Języki publikacji: EN

Abstrakty

EN

Report is dealing with methods, which it is able to measure and to identify efficiency of quality management system by. Together with the foregoing it also describes the present situation as to methods exercised at firms, as well as proposes motions for improvement. It is able to execute the process of continuous improvement on the basis of entries obtained from different resources - from measuring and monitoring of processes, products, quality management systems - quality audits, in a way of investigation by management, through measuring and evaluation of customers`, eventually of interested parts` satisfaction. Establishments are dependent on their customers, therefore they have to understand their present and future needs. As it was said before, all quality audits, investigation by management and measuring of customers` satisfaction, and in the last time self-assessment method too belong to the most important processes, through which application of the quality management system is made more effective.(original abstract)

Słowa kluczowe

EN

Quality management systems; Evaluation of the management system; Quality audit

PL

System zarządzania jakością; Ocena systemu zarządzania; Audyt jakości

• Czasopismo: Intercathedra
• Rocznik: 2005
• Numer: nr 21
• Strony: 102--103

Twórcy

autor

Iveta Paulová

• Trnava University, Slovakia

Bibliografia

• STN EN ISO 9004:2001 Systémy manažérstva kvality. Návod na zlepšovanie výkonnosti.
• Nenadál J.: Measurement under Quality Management Systems, Management Press, Praha 2001
• Šalgovičová J.: Monitoring of Customers` Satisfaction in Quality Management and in Marketing - project VEGA č. 1/0103/03. In. New trends in Quality Managership KIK 2003, ISBN 80-227-1894-7