Problems of Quality Culture Assessment in Higher Education

• Autorzy: Marta Tutko
• Języki publikacji: EN

Abstrakty

EN

Quality culture refers to an organisational culture that intends to enhance quality. It should be seen not as a set of procedures, but as a context in which efforts are aimed to achieve broadly understood improvement of the organization. Quality culture contains a cultural/psychological element and a structural/managerial part, which are described in this article. The purpose of the paper is to create a better understanding of quality culture in higher education, as well as to characterize the procedure of assessing quality culture and its elements. The article presents the concept of quality culture that grows out of the issues of organizational culture and quality management. It contains the definition of quality culture in higher education and the description of selected methods and instruments used for assessment of: organizational culture, quality management systems, and quality culture. (original abstract)

Słowa kluczowe

EN

Culture quality; Higher education

PL

Kultura jakości; Szkolnictwo wyższe

• Czasopismo: Przedsiębiorczość i Zarządzanie
• Rocznik: 2018
• Numer: t. 19, z. 6, cz. 1 Emerging Challenges in Modern Management
• Strony: 191--203

Twórcy

autor

Marta Tutko

• Jagiellonian University in Cracow, Poland

Bibliografia

• Apanowicz J. (2002), Metodologia ogólna, Wydawnictwo "Bernardinum", Gdynia.
• Berrio A.A. (2003), An Organizational Culture Assessment Using the Competing Values Framework: A Profile of Ohio State University Extension, "Journal of Extension", 41(2) [online], https://www.joe. org/joe/2003april/a3.php, access 3.02.2018.
• Botcheva L., White C.R., Huffman L.C. (2002), Learning culture and outcomes measurement practices in community agencies, "The American Journal of Evaluation", 23(4), pp. 421-434.
• Bright K., Cooper C.L. (1993), Organizational Culture and the Management of Quality: Towards a New Framework, "Journal of Managerial Psychology", 8(6), pp. 21-27.
• Cameron K.S., Quinn R.E. (2015), Kultura organizacyjna - diagnoza i zmiana. Model wartości konkurujących, Wolters Kluwer, Warszawa.
• Cooke R.A., Szumal J.L. (1993), Measuring Normative Beliefs and Shared Behavioral Expectations in Organizations: The Reliability and Validity of the Organizational Culture Inventory, "Psychological Reports", 72(3), pp. 1299 - 1330.
• Detert J.R., Schroeder R.G, Cudeck R. (2003), The measurement of quality management culture in schools: Development and validation of the SQMCS, "Journal of Operations Management", 21(3), pp. 307-328.
• Dill D.D. (1982), The management of academic culture: notes on the management of meaning and social integration, "Higher Education", 11(3), pp. 303-320.
• Dumond E.J., Johnson T.W. (2013), Managing university business educational quality: ISO or AACSB?, "Quality Assurance in Education", 21(2), pp. 127-144.
• Ehlers U.D. (2009), Understanding quality culture, "Quality Assurance in Education", 17(4), pp. 343-363.
• European University Association (2006), Quality Culture in European Universities: A bottom-up approach. Report on the three rounds of the quality culture project 2002-2006, EUA, Brussels.
• Fletcher B.C., Jones F. (1992), Measuring Organizational Culture: The Cultural Audit, "Managerial Auditing Journal", 7(6), pp. 30-36.
• GLOBE [online], http://globeproject.com/.
• Hamrol A. (2013), Zarządzanie jakością z przykładami, Wydawnictwo Naukowe PWN SA, Warszawa.
• Harold L.A., James L.P. (1981), An Empirical Assessment of Organizational Commitment and Organizational Effectiveness, "Administrative Science Quarterly", 26(1), pp. 1-14.
• Harvey L., Stensaker B. (2008), Quality culture: understandings, boundaries and linkages, "European Journal of Education", 43(4), pp. 427-442.
• Hofstede G., Neuijen B., Ohayv D.D., Sanders G. (1990), Measuring Organizational Cultures: A Qualitative and Quantitative Study Across Twenty Cases, "Administrative Science Quarterly", 35(2), pp. 286-316.
• Griffin R.W. (2014), Podstawy zarządzania organizacjami (2nd ed.), Wydawnictwo Naukowe PWN SA, Warszawa.
• Kohn A. (1993), Turning learning into a business: concerns about total quality management, "Educational Leadership", 51(1), pp. 58-61.
• Kostera M., Śliwa M. (2010), Zarządzanie w XXI wieku. Jakość Twórczość Kultura, Wydawnictwa Akademickie i Profesjonalne, Warszawa.
• Kuh G.D., Whitt E.J. (1988), The Invisible Tapestry. Culture in American Colleges and Universities (ASHE-ERIC Higher Education, Report No. 1), Association for the Study of Higher Education; Canadian Association of University Teachers, Ottawa.
• Levin I.M. (2000), Five Windows into Culture Assessment Framework: An Assessment Framework and Approach, "Organization Development Journal", 18(1), pp. 83-94.
• Malhi R.S. (2013), Creating and Sustaining: A Quality Culture, "Journal of Defense Management", S3, pp. 1-4.
• OCAIonline [online], https://www.ocai-online.com/.
• O'Reilly C.A., Chatman J.A., Caldwell D.F. (1991), People and organizational culture: A profile comparison approach to person-organization fit, "Academy of Management Journal", 34(3), pp. 487-516.
• PN-EN ISO 8402:1996 (1996), Zarządzanie jakością i zapewnienie jakości, Terminologia, Polski Komitet Normalizacyjny, Warszawa.
• PN-EN ISO 9000:2015 (2016), Systemy zarządzania jakością. Podstawy i terminologia, Polski Komitet Normalizacyjny, Warszawa.
• Próchnicka M., Tutko M. (2015), Doskonalenie wewnętrznych systemów zapewnienia jakości kształcenia w szkołach wyższych [in:] J. Dziadkowiec, T. Sikora (Eds.), Wybrane aspekty zarządzania jakością usług, Wydawnictwo Naukowe PTTŻ, Kraków, pp. 109-126.
• Schein E.H. (2010), Organizational culture and leadership (4th ed.), Jossey-Bass, A Wiley Imprint, San Francisco.
• Seliga R., Sułkowski Ł., Woźniak A. (2016), Rezultaty badań kultur jakości uczelni wyższych w Polsce, "Przedsiębiorczość i Zarządzanie", XVII(7), pp. 75-90.
• Sattler C., Götzen K., Sonntag K. (2013), Assessment of Quality Cultures in Higher Education Institutions - First Results from the heiQUALITY Cultures Project, Gothenburg, Sweden: 8th European Quality Assurance Forum [online], https://www.eurashe.eu/library/quality-he/1b.4 Sattler. pdf, access 3.02.2018.
• Sułkowski Ł. (2008), Czy warto zajmować się kulturą organizacyjną?, "Zarządzanie Zasobami Ludzkimi", 6, pp. 9-25.
• Sułkowski Ł. (2016), Kultura akademicka. Koniec utopii?, Wydawnictwo Naukowe PWN SA, Warszawa.
• Transforming Culture and Conduct, [online], https://www.tcc.group/solutions/protect-your-future/culture-assessment-framework-2/.
• U.S. Office of Personnel Management [online], https://www.opm.gov/policy-data-oversight/data-analysis-documentation/employee-surveys/buy-services/organizational-assessment-survey/.
• Wawak T. (2012), Jakość zarządzania w szkołach wyższych, Wydawnictwo Uniwersytetu Jagiellońskiego, Kraków.