The Level of Maturity and the Use of Management Methods in Business Excellence Models

• Autorzy: Joanna Martusewicz , Arkadiusz Wierzbic
• Języki publikacji: EN

Abstrakty

EN

The purpose of the article is to present differences in usage of management methods in organizations. The research shows that it is possible to determine a group of methods which are perceived as most effective by the managers and the second group which used by organisations with experience with maturity and excellence models. There is a group of methods which are declared by organisations which used maturity and excellence models and are not listed in the previously mentioned group, and the third group of methods common for both populations of researched organisations. The study described in the article is a first stage of larger research project, the purpose of which is identification of effective management methods used by organizations on their path to business excellence. These differences depend on maturity of the organisation and on the fact of using excellence models. (original abstract)

Słowa kluczowe

EN

Excellence models; Methods of management; Entrepreneurship; European Foundation for Quality Management Model (EFQM)

PL

Modele doskonałości; Metody zarządzania; Przedsiębiorczość; Model Europejskiej Fundacji Zarządzania Jakością (EFQM)

• Czasopismo: Przedsiębiorczość i Zarządzanie
• Rocznik: 2018
• Numer: t. 19, z. 6, cz. 1 Emerging Challenges in Modern Management
• Strony: 273--285

Twórcy

autor

Joanna Martusewicz

• Wroclaw University of Economics, Poland

autor

Arkadiusz Wierzbic

• Wroclaw University of Economics, Poland

Bibliografia

• Adebanjo D. and Mann R. (2008), Business excellence [in:] R. Mann (ed.), BPIR Management Brief, BPIR, Palmerston North, pp. 1-16.
• Adebanjo D. i Mann R. (2008), Business excellence, part 1, "Progressing Business", 1(3), pp. 16-20.
• Adebanjo D., Abbas A. and Mann R. (2010), An investigation of the adoption and implementation of benchmarking, "International Journal of Operations & Production Management", Vol. 30, No. 11, pp. 1140-1169.
• Haffer R. (2011), Samoocena i pomiar wyników działalności w systemach zarządzania przedsiębiorstw: w poszukiwaniu doskonałości biznesowej, Wydawnictwo Naukowe Uniwersytetu Mikołaja Kopernika, Toruń.
• Haffer R. and Kristensen K. (2008), Developing versus developed companies in business excellence initiatives, "Total Quality Management & Business Excellence", Vol. 19 No. 7-8, pp. 763-775.
• Harrington H.J. and Lomax K.C. (2000), Performance Improvement Methods: Fighting the War on Waste, McGraw-Hill, New York, NY.
• Jacob R., Madu C.N. and Tang C. (2004), An empirical assessment of the financial performance of Malcolm Baldrige Award winners, "International Journal of Quality & Reliability Management", Vol. 21, No. 8, pp. 897-914.
• Kacała J., Kołaczyk E. (2012), Efektywność wdrażania modelu doskonałości EFQ [in:] A. Wierzbic, M. Wąsowicz, Trendy transformacji modelu organizacyjnego przedsiębiorstwa, Prace Naukowe UE nr 274, Wrocław.
• Mann R. (2008), Revisiting a TQM research project: the quality improvement activities of TQM, "Total Quality Management & Business Excellence", Vol. 19, No. 7-8, pp. 751-761.
• Mann R. (2011), Impact of Business Excellence/Quality Awards on Enterprises, A.P. Organisation, Tokyo.
• Martusewicz J., Szumowski W. (2018), Modele dojrzałości a modele doskonałości. Niezależność czy współzależność na drodze do rozwoju organizacji, "Organizacja i Kierowanie", 1(180).
• Rigby D. and Bilodeau B. (2013), Management Tools & Trends, Bain & Company, Boston, MA.
• Saunders M. and Mann R.S. (2007), Business excellence tools: the tools used by companies at different stages of business excellence maturity, Centre for Organisational Excellence Research, Palmerston North.
• Skrzypek E. (2012), Wyznaczniki dojrzałości jakościowej w świetle wyników badań [in:] Orientacja na wyniki - modele, metody i dobre praktyki, Prace Naukowe Uniwersytetu Ekonomicznego we Wrocławiu nr 264, Wrocław.
• Tickle M., Mann R., Adebanjo D. (2016), Deploying business excellence - success factors for high performance, "International Journal of Quality & Reliability Management", Vol. 33, Iss. 2, pp. 197-230.
• Wawrzynek Ł. (2016), Using the organizational network analysis to build competitiveness on the example of enterprise energy sector, "Management", 20(2), pp. 183-197, [online] https://www.degruyter.com/view/j/manment.2016.20.issue-2/manment-2015-0059/manment-2015-0059.xml, doi:10.1515/manment-2015-0059, access: 2 Feb. 2018.
• www.efqm.org, access: 14 December 2017.
• www.nist.gov/baldrige/publications/business_nonprofit_criteria.cf, access: 14 December 2017.